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Great customer service!
Great customer service!
Insurer: Trupanion Canada
By:
I am not well off so I really like the emotional security of having insurance.
I am not well off so I really like the emotional security of having insurance. Trupanion is the only insurance provider that some local places take. The customer service has been great. I didn't give it full marks because we haven't needed it yet but my vet and local emergency hospital had positive things to say about how frequently claims are approved.
Insurer: Trupanion Canada
By:
Great service over the phone
I called late at night, was helped immediately, and was signed up and done within 5 minutes
Insurer: Trupanion Canada
By:
I had to call 3 times because I have paid my first month but have received nothing in the mail or email.
I had to call 3 times because I have paid my first month but have received nothing in the mail or email. First person said she will resend, second one said "gmail" on my email was incorrectly spelt, later to find out by the 3rd person, my last name was spelt wrong too on my email. It's been a hassle so far and finally received communications after over a month in. My previous interactions prior to becoming a member have been terrific though.
Insurer: Trupanion Canada
By:
I have never had issues with Trupanion.
I have never had issues with Trupanion. Claims are processed quickly and our dog is alive because of them.
Insurer: Trupanion Canada
By:
It was an effortless phone conversation
It was an effortless phone conversation
Insurer: Trupanion Canada
By:
Fast and comprehensive
it was so quick, less then 10 minutes and on a Saturday, and the coverage was exactly what i hoped for. it was amazing. thank you so much for helping our little baby
Insurer: Trupanion Canada
By:
Meredith was lovely but my issue was not resolved.
Meredith was lovely but my issue was not resolved. I used to recommend Trupanion to every dog and cat owner I know but I won’t be doing that anymore.
Insurer: Trupanion Canada
By:
Not a single complaint about Trupanion other than the behavioural rider being targeted towards the American clients and barely even usable for the Canadian ones.
Not a single complaint about Trupanion other than the behavioural rider being targeted towards the American clients and barely even usable for the Canadian ones.
Insurer: Trupanion Canada
By:
Of the pet insurances available trupanion is the best deal (I’ve shopped around).
Of the pet insurances available, trupanion is the best deal (I’ve shopped around). They have been prompt and pleasant to deal with anytime.
Insurer: Trupanion Canada
By: