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Claims process was quick and easy
Claims process was quick and easy. All its were covered as I expected. Approval and processing were very fast.
Insurer: Embrace
By: Doug Hansen
Took a long time
Took a long time and I wish they would cover more. Especially spay and neuter.
Insurer: Pets Best
By: Tamara Irwin
Excellent coverage allows me to focus on getting the right care for Shiloh
Trupanion comes through once again!! My 9-year kitty started showing signs of liver problems. After initial blood tests and supplement treatments, my vet recommended an ultrasound. Having Trupanion insurance, I didn't have to hesitate to have the pricey test done. I filed my claim and Trupanion approved 90% coverage the next day. The ultrasound determined that she'll need to take two medications (likely for life) and have on-going monitoring of her liver health. Having this insurance means I can afford these tests and medication and focus on her quality of life (i.e., playtime and snuggles). Important to start coverage when they're young and healthy -- you may not have a claim for years, but as our pets age, like us, they need support and you'll be so grateful to have this coverage. THANK YOU, TRUPANION!!
Insurer: Trupanion
By: Diane
Healthy Paws is the best
I reviewed all different companies and found Healthy Paws coverage and one annual deductible to be the best suited for my insurance needs.
Insurer: Healthy Paws
By: Patricia
Very positive overall
While it would be nice for Healthy Paws (probably like all pet insurance options) to be a bit more transparent upfront about what isn't covered (vaccinations, regular wellness checkups, and most annoyingly the checkup/consultation portion of what are otherwise emergency care visits), we've overall been quite satisfied. The website is user friendly and the reimbursements are prompt and painless. The only issue we had was in uploading supplemental medical record files when they were requested. HealthyPaws said we could email them but then didn't acknowledge receiving them until we uploaded them a very specific way on our third attempt. This held up our initial reimbursement and was frustrating but we ultimately got past it. Most importantly though, our puppy Louie had a serious health scare at 7 months and Healthy Paws was there for us so we're very grateful and will continue using them.
Insurer: Healthy Paws
By: Ross
Positive overall
While it would be nice for Healthy Paws (probably like all pet insurance options) to be a bit more transparent upfront about what isn't covered (vaccinations, regular wellness checkups, and most annoyingly the checkup/consultation portion of what are otherwise emergency care visits), we've overall been quite satisfied. The website is user friendly and the reimbursements are prompt and painless. The only issue we had was in uploading supplemental medical record files when they were requested. HealthyPaws said we could email them but then didn't acknowledge receiving them until we uploaded them a very specific way on our third attempt. This held up our initial reimbursement and was frustrating but we ultimately got past it. Most importantly though, our puppy Louie had a serious health scare at 7 months and Healthy Paws was there for us so we're very grateful and will continue using them.
Insurer: Healthy Paws
By: Ross Stackhouse
Deceptive policy description re: "continuing care"
Investigate your entire policy carefully before signing, including any Endorsements added to the policy. "Continuing care" for a chronic illness means claims payout only up to a certain amount of coverage over a pet's entire lifetime. Deceptive advertising and scammy underwriting.
Insurer: ASPCA
By: S. Lu
5 stars for Trupanion…
Can’t say enough about Trupanion’s customer service. They are always so friendly so on point so ready to help and always ask about your pet. My little doggie had surgery less than 10 days ago and my reimbursement was deposited already. Thank you Trupanion ♥️
Insurer: Trupanion
By: Susan La Russa
Trupanion should be ashamed…
So my dog gets pyometra and requires IMMEDIATE life saving emergency surgery. Fortunately she’s recovering but while I’m caring for her Trupanion informs me that the vast majority of my $2000 claim will not be covered because “getting spayed” is “elective” surgery. My options were “get the emergency spay or your dog will die”. That doesn’t sound like elective surgery to me. It even clearly states in the Trupanion benefits booklet that spays are not covered UNLESS they are the result of illness. Pyometra is a deadly infection of the uterus. This sounds like a no brainer to me… but in true insurance company form, Trupanion proves to be no different… “Thanks for your monthly premiums but good luck trying to collect.” Now I’m forced to appeal it and waste my time (while I should be caring for my dog) and the vets time (while he should be caring for everyone else’s pets). Trupanion should be ashamed.
Insurer: Trupanion Canada
By: Dion and Billie
Slow reimbursement
PetsBest is generally good in coverage and cost but they take 30-45 days to reimburse you for costs. With that extensive claim turn around time it almost makes it not worth it to choose this company. If they could get it done in a week like they used to three years ago I would still recommend this company.
Insurer: Pets Best
By: Erin