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Dealt with my requests in a professional manner especially given the circumstances of the call (bereavement).
Dealt with my requests in a professional manner, especially given the circumstances of the call (bereavement).
Insurer: Trupanion Canada
By: Raymond
Carmen was lovely over the phone and a great customer service rep she did her best to explain the changes in our policy.
Carmen was lovely over the phone and a great customer service rep, she did her best to explain the changes in our policy. However I am still very unimpressed with the increase in our rates with NEVER MAKING A CLAIM. We have been with trupanion for 3 years, since our dog was 8 weeks old. Very good way to loose low risk customers. Increasing rates based on other dogs claims is the dumbest thing I’ve ever heard. Over $20 increase per month... during a pandemic.... for a completely healthy dog. I have seen tons of clients experience increases of $20-$60 per month, good luck keeping your customers with that business model.
Insurer: Trupanion Canada
By: Lauren
Amazing service and coverage - you are the best.
Amazing service and coverage - you are the best. Please forward my response and make this available. I have recommended Trupanion to many pet owners. I received the most wonderful coverage when my sweet Cavalier King Charles Spaniel have serious heart disease and then died earlier in the year. I never worried about her medications and her coverage. I had total peace of mind for that. I could concentrate on Dezi's condition and how she was doing. I so appreciate Trupanion. I had no idea how much of a difference this would make. Thanks so much, Marilyn
Insurer: Trupanion Canada
By: Marilyn
Always wonderful service from your employees on the phone ??
Always wonderful service from your employees on the phone ??
Insurer: Trupanion Canada
By: Chelsea
always a pleasure with trupanion.
always a pleasure with trupanion. super great quality and easy communication. always wanting to help
Insurer: Trupanion Canada
By:
Superior Pet Healthcare Plan
You've been excellent over the 8+ years since I signed up. I am able to give Lucy the best care possible thanks to your plan.
Insurer: Trupanion
By: Caryl
You guys are awesome
You guys are awesome
Insurer: Trupanion
By: Justin