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I always receive excellent customer service with Trupanion; their staff is knowledgeable and they truly care.
I always receive excellent customer service with Trupanion; their staff is knowledgeable and they truly care. I feel my pet has a sense of medical security with Trupanion that beats any competitors. I always recommend this insurance company to friends and family that want to add an addition to their home.
Insurer: Trupanion
By:
Great service
Very pleasant and easy process
Insurer: Trupanion
By:
I asked for a manager to call me in April. Have not heard back
So disappointed. Still waiting to hear back from your company regarding questions I have had since April. Will be canceling soon, if I do not hear back from someone this week. Kristie Reilly 9347) 200-2075
Insurer: Pets Best
By: Kristie
For those skeptical of pet insurance...
A little more than three years ago, when I got my Australian Cattle Dog, I was skeptical of the need for pet insurance. Cattle Dogs are generally healthy in the long term, my thought. I got Mojave to be a trail dog, as I hike approximately 120 miles a month. After thinking it through, I realized that given the miles Mojave would be covering, the odds of an orthopedic or paw injury was above average. So I decided to get Healthy Paws Insurance. For the first 3 years, we had no issues. I thought of my pet insurance as I do of my car insurance... A 'necessary evil'. No offense Healthy Paws! But in April of this year, Mojave injured a rear paw. It has resulted in Veterinary care to this day. (he is well on the mend now) Thank goodness for my Healthy Paws insurance! His treatments were very costly, and Healthy Paws was there for me. Not only that, filing a claim and getting reimbursed, couldn't be easier. If you have, or are about to get a pup, get insurance! You never know when something will happen, You'll be bummed out if you need it but don't have it. Thank you Healthy Paws!!!
Insurer: Healthy Paws
By: Matthew Sawelson
Best Coverage, Best Customer Experience, Best Pet Insurer
Don't think twice about insuring your pet with Trupanion. They are the best company to deal with. Our dog Niko has a heart condition and because of Trupanion and their support, we've been able to provide him with the best medical care and medicine to prolong his life. They pay claims on line within days. On my last claim I had my money in my bank account in 2 days! The most impressive thing about Trupanion is that they really care about my pets. They treat them like their own. They have the best customer experience of any company I've ever dealt with. I will never leave them. They are like family.
Insurer: Trupanion Canada
By: Bruno P
I submitted my last claim and it took a…
I submitted my last claim and it took a full month to receive reimbursement. No excuse for slow processing. Hire more people or offer discounts for such slow service. I’m pretty sure I’d be dropped if my premium was a month late. A week to 10 days should be maximum turn around on straightforward claims. I’d switch companies in a heartbeat if my dog didn’t have what most companies would now consider a preexisting condition. He’s a doodle and has had several ear infections. It’s common to the breed and no other company will cover him for that now.
Insurer: Pets Best
By: Brenda Chandler
Great everything
Everything has been almost perfect. I have Trupanion for 10 years, and only now I am able to test its quality. Trupanion as been awesome on all expects, quick and easy to process the claims. I would only recommend that Trupanion could do a better job explaining why the claim was not fully covered.
Insurer: Trupanion
By: Paulo
Professional
So far it's been okay on ur guys end of it this last time they kinda act like I suppose to fill the claim but I told them no no no trupanion is the reason why I pick them out of all the pet insurance they told me jus have the hosiptal put the claim through all I do is sit bk and have a piece of mine and that's wat im going to do they look at me and said well ms.walker I will fill the vlaim out I need his policy number I said no problem cus thats all I'm going to do they call me up apologize and they took it from the Go Trupanion!!!!!
Insurer: Trupanion
By: Deidra
Trupanion saved our dog's life!
Trupanion has saved our dog's life. He recently had emergency surgery with multiple complications, one of which involved needing a second emergency surgery. He has been in and out of the ER for the past month and still requires follow up care from an internal medicine specialist. His care started with our primary veterinarian, then over to our local ER, and then to a different ER that had the specific specialist he needed. Trupanion has paid EXACTLY what they said they would pay when I purchased the policy. The deductible was paid for the initial visit with our primary vet and then never charged again. They covered everything except the exam fees, a portion of the cost of prescription food, and our 10% portion of payments. They preapproved costs within a couple hours, approved final payments within minutes, and for those fees that were not direct billed, they reimbursed us within 48 hours (direct deposit into our account). I purchased the policy not 100% sold that I wanted to keep it, we were going to try it for a year and then likely cancel. We are going into our third policy year and purchasing the policy was the best decision we could've made. The value of being able to make critical care decisions based on the medicine and not have to be focused on the financial aspect was immeasurable. This type of insurance (illness and injury) is the type of thing you purchase hoping you will never need to use it. Some will say you are better off putting money in a savings account, and that may be true for many families, but the costs for our dog's care for this incident alone has been $30k+, that's a lot of money to be putting in a savings account for possible pet care needs. For me, I will gladly continue paying our monthly bill, with prayers that I never need to use it again.
Insurer: Trupanion
By: Christina Mallard
They do a great job communicating…
They do a great job communicating and good price. The one thing I’d change is how long it takes to process a claim. It can take quite awhile.
Insurer: Pets Best
By: Carla Schmidt