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I have had 3 friends join now
I have had 3 friends join now. I tell them how much this helped us with our dog. Good to have my dogs had three surgeries since I’ve gotten this insurance so glad I bought it.
Insurer: MetLife
By: Lisa
Easy to submit claims through the app…
Easy to submit claims through the app and get reimbursement.
Insurer: MetLife
By: Lindsay Huie
Takes a long time to review Claim
The app states the claim will be assigned in 3 business days. That has never happened. The last claim I had to resubmit 3 times and took almost a month to be assigned. It has always taken much longer than what is promised.
Insurer: MetLife
By: Michael Park
Easy to submit a claim
Easy to submit a claim, quick review of claims and depositing funds in bank. Communication is good-MetLife sends emails that claim is being reviewed and also emails to tell that claim has been settled. Website is easy to navigate and informative.
Insurer: MetLife
By: Susan Ball
Filing a claim was easy and quick
Filing a claim was easy and quick. Payment was done using Zelle and went straight into my account! I was very pleased with how the process went.
Insurer: MetLife
By: Laura Urban
Process claims
Process claims quicky and conveniently . No hassle process.
Insurer: MetLife
By: Qiana Madden
NO ONLINE ESTIMATES
NO ONLINE ESTIMATES DIFFICULT TO CHANGE POLICY AT ANYTIME DURING THE YEAR THE CUSTOMERS HAVE TO GO BACK AND FORTH TO GET THEIRR ESTIMATES You company does not provide ANY online estimates for what's available for coverage. This is crazy. I wanted to see how my rate would change if I changed my policy. WHY is this a secret? There is all kinds of tools available to make this happen. I also have Healthy Paws. I can at any time make a change to my policy. It will calculate the rate if I decide to change. So I can make a informed decision. It's almost like a negotiation. I informed that I had to call in a certain window to change the policy if I want to. I am disappointed that this is not at my fingertips. So what can be done to make this happen. Please see the Healthy Paws model. It would be be great if you could develop yours like theirs.
Insurer: MetLife
By: Carolyn Paredes
Gratitude
It was the first time as an dog owner to experience the cost in our baby Tyson undergoing surgery. I have not received anything yet but they have provided a break down of the insurance coverage support which am grateful for.
Great turnaround
Great turnaround time from claim review to pay out!
Insurer: MetLife
By: Jenshrader