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NO BASIS DENIAL!!!
Trupanion made our Vet send records multiple times to several different claims numbers, one for each invoice for same condition!. Trupanion denied asthma claim on pre-existing basis because one prior to coverage visit mentioned gagging with no relation to asthma or anything else. Cats gag all the time for multiple reasons. She was only recently diagnosed with asthma It is being appealed. If Trupanion does not accept, we will drop coverage.
Insurer: Trupanion
By: Glenn
great interaction & great service
the guy i was on the phone with, i believe his name was peter, was super nice & really say to talk too. overall it was one of the best business phone calls i’ve made. normally the people on the other line are pretty dull but peter was super friendly & really easy to talk to. he helped me out with setting up the right plan & didn’t complain when i couldn’t find my address. haha ya it was a great call & i recommend this insurance to any new pet owners because it covers vaccinations & neutering!!
Insurer: Prudent Pet
By: Katie Winn
Very helpful and was not in a hurry to hang up didn’t feel like I was a bother great service !
Very helpful and was not in a hurry to hang up didn’t feel like I was a bother great service !!
Insurer: Trupanion
By:
Very kind and polite.
Very kind and polite. Able to help me with my dogs information
Insurer: Trupanion
By:
Very knowledgeable about what questions I had.
Very knowledgeable about what questions I had.
Insurer: Trupanion
By:
initial sign up
Very pleasant, helpful Customer Service person. He made the whole experience very easy.
Insurer: Trupanion
By: