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Always helpful very rewarding
Also have positive outcomes
Insurer: Trupanion Canada
By:
Great Pet Insurance
Always fast & efficient.
Insurer: Trupanion Canada
By:
Always friendly and I like the peace of mind knowing Ziggy is protected
Always friendly and I like the peace of mind knowing Ziggy is protected
Insurer: Trupanion Canada
By:
Trupanion covers what you pay for.
Claim was quick to be processed. Got exactly what I pay premiums for.
Insurer: Trupanion Canada
By:
Extremely polite and professional.
Extremely polite and professional. Got my requests completed and in a timely manner. Excellent customer service. Thank-you.
Insurer: Trupanion Canada
By:
Great customer service and clarification for any questions I had.
Great customer service and clarification for any questions I had. They are extremely reliable and helpful. Jessica was extremely responsive and professional.
Insurer: Trupanion Canada
By:
Healthy Paws??? Stay away!
After years of recommending Healthy Paws Pet Insurance [only 1 claim in 2017], I now have to say STAY AWAY! I am not sure what happened but the 1 claim [Lyme treatment less than $300] I made for my boy since 2017 was a nightmare. 10 days turned into a month. Sent them all the records from both vets. Asked for status at day 10, got canned response "working on it". 3 days later, I asked again then again at day 19, no response either time not even a canned response. Asked again at day 21, their response was to tell me they needed more records including ALL his records for the entire time I've had him [2013]. They've had all these records since the 2017 claim. I [again] sent them all his records from 2013 to date which was only going towards deductible. It wasn't like they were giving me any $. Took a MONTH before they approved my claim which was about 2 weeks before his policy renewal. The premium for for both dogs went up by $60/mo. My boy has had 2 claims, 1 in 2017 and the other this year. My girl has had none. I went online and changed her policy to up the deductible to bring policy price down. They apparently didn't do it because they took out the higher figure . I went back online and did an "email us" asking why the premium wasn't adjusted. 4 days later, the response was "We can't find a policy under that name. Please provide more information." What??? I was on their site under her name! Horrible experience.
Insurer: Healthy Paws
By: Customer
Most affordable prices
Most affordable prices. More options.
Insurer: Spot
By: AnnM.
Learned the hard way Heidi has not been "Protected since 06/14/2012"
Enrolled my dog (Heidi) 9 years ago when she was 3 months old and had never submitted a claim until recently for a cytologist recommended growth removal. First two claims for the pre-op work (approx $50) were approved but when I submitted the procedure claim ($900) it was delayed so I called them twice. Rep said they had her records for the last 6 years but needed them for the first 3 years AFTER she was enrolled. I said we enrolled her in 2012 so why are records needed for the time AFTER her coverage began. Was told it was to make sure she didn’t have a precondition! We’re a military family so we had to move vets in 2015 and the rep said he would reach out to our old vet for the records and I had email notification that the claim would remain open for 30 days in the meantime. 2 days later the claim was DENIED!! I filed an appeal, dug through all my files to find all of Heidi’s records and visit notes for her entire life and resubmitted the claim. After two months and contacting them multiple times on email, I still have not received a response. Oh, and in the meantime they increased Heidi’s monthly premium to $180 a month! Been paying premiums for 9 years without a single claim or medical issue for Heidi. I paid this money for the peace of mind that if she ever had a medical issue she would be, as her profile says on the website, “protected.” It’s quite the feeling of betrayal to realize when the time came to make a claim I’m treated like I just signed up yesterday and ignored. Customers loyal for almost a decade need to be treated with some respect and in accordance with the promises made. It is especially frustrating as, prior to this experience, I had recommended Healthy Paws to several friends and associates.
Insurer: Healthy Paws
By: Jason Rumpler