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DONT PURCHASE THIS INSURANCE
DONT PURCHASE THIS INSURANCE. Buy lemonade pet insurance if you want an insurance that will cover your pet. I bought figo and learn from my big mistake don't buy it. My puppy broke his leg and I was denied the claim because they stated this was a preexisting condition. REALLY I would think a puppy breaking there leg would be an accident which under there policy is suppose to be covered. You have to wait 6 month for any Orthopedic coverage unless you have your vet sign a waiver within 30 days which I was able to do within 31 days. In my city vets are 1 month booked out so I was able to get it done in 31 days and that was not eligible. Smh This insurance company is a joke, stay away at all cost. I will make sure everyone knows about my experience. Stay away from this company at all cost trust me!
Insurer: Figo
By: Andrew Mikhaiel
Go somewhere else
I have had a policy for over a year. Every claim has been denied. When I inquire as to why they reply that they needed more info and had contacted my vet NUMEROUS times with no result. My vet told me they had only one request when I first took out the policy but nothing since then. When I filled out a survey they asked about any concerns. I asked why they did not contact me if they had no success reaching my vet - no response. This is unacceptable. My claims are for meds that they say are covered, They also claim that only 10% of claims need more info from vet. I have wasted over $800. I wonder if they will contact me after this review?
Insurer: Pets Best
By: Nancy
Helping Mac Get Well
Just took Mac my Shih Poo into the vet for neck pain. Trupanion covered their portion of the bill by the time I returned home. One less thing to worry about.
Insurer: Trupanion
By: Gary Carter
Easy claim process and quick reimbursement
I've had Healthy Paws for my Frenchie since I brought him home as a puppy. I found their rates to be very competitive and their plans comprehensive. Healthy Paws gets high marks for ease of making claims, it literally takes minutes on the app, as well as very timely reimbursements, sometimes same day for small claims. Recently my Frenchie had surgery for a disk herniation which was our first large claim. HP reviewed it and the check was sent 3 weeks later, thus I was very pleased with their responsiveness. They even emailed me checking on how he was recovering. The only thing is my Frenchie will be 6 years old, and there were some significant premium rate increases in the last couple years, and I'm concerned it will happen again after the recent large claim. It is quite possible that this is common with many pet insurance plans, so something to consider.
Insurer: Healthy Paws
By: Marissa
Pets Best is overwhelmed with claims…
Pets Best is overwhelmed with claims and it has been impossible to get in contact with them. When my one and only claim is process we will be shopping for other pet insurance
Insurer: Pets Best
By: bmizzy
Overall good experience but the speed…
Overall good experience but the speed of the claims process could be faster, it took a long time to receive an explanation of benefits and the reimbursement.
Insurer: Pets Best
By: Ryan Brown
Great experience so far!
Although I have not had to submit a claim yet, SPOT has been easy to work with and I've appreciated their occasional emails with helpful pet care tips. It's reassuring to know that SPOT will be there for me and my pets when we need them!
Insurer: Spot
By: Kiera Kauffman
I signed up when I got my fur baby
I signed up when I got my new puppy. It was very easy to sign up. They lady was very helpful, polite and explained everything to me in a way it was understandable. She got me the plan that suited our family the best. It’s good to know that if anything happened to our fur baby there are companies there to help look out for our other family member.
Insurer: Trupanion Canada
By: Sunshine
Trupanion is the best money I spend every month
I enrolled Poison later in life as I was moving away from my veterinarian that I trust and love. I was nervous to not have her support, especially financially. I decided I needed the peace of mind. I have 6 dogs currently enrolled and Trupanion has been amazing.
Insurer: Trupanion
By: Annette
Excellent service
The services are great and reasonable!!
Insurer: Trupanion
By: Carmen Gaines