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Great customer service
Great customer service
Insurer: Trupanion
By:
Great customer service by Jessica!
Great customer service by Jessica!
Insurer: Trupanion
By:
Excellent customer service rep!
Great customer service rep. Answered every question. Lots of kindness and patience!
Insurer: Trupanion
By:
I choose this score because Katie was very compassionate and helpful.
I choose this score because Katie was very compassionate and helpful. Not only was she caring but also knowledgeable, that made me feel comforted.
Insurer: Trupanion
By:
I don't rate it at 10 because I think the premiums are high and I'm irritated that exams (to see what a problem is about or to see whether the treatment is helping) are not covered.
I don't rate it at 10 because I think the premiums are high, and I'm irritated that exams (to see what a problem is about, or to see whether the treatment is helping) are not covered. On the plus side the claims process is pretty easy. Better still - and this may say more about our current society's sorry state - I was delighted that when I called with questions I actually got a LIVE HUMAN (Aubrey) with excellent language skills. I did not have to wait forever online. The rest of the good news is that actually filing a claim is amazingly easy, and the review and results are done quickly. The process was very efficient. Overall, I'm glad we have the insurance.
Insurer: Trupanion
By:
I had a good experience and so far no issues on paying your part.
I had a good experience and so far no issues on paying your part.
Insurer: Trupanion
By:
I have been incredibly impressed with the service at Trupanion.
I have been incredibly impressed with the service at Trupanion. I am grateful to have had their insurance for my pup, and I appreciate the thoroughness, care, and generosity with which they handle our claims. He has had significant kidney issuses and would not be alive, much less thriving, without their support with the vet bills. They are so great, and so worth it. Thank you.
Insurer: Trupanion
By:
I haven't filed any claim yet but have heard from a previous Trupanion customer that it's easier to use a different provider that covers more.
I haven't filed any claim yet but have heard from a previous Trupanion customer that it's easier to use a different provider that covers more.
Insurer: Trupanion
By:
Claims
I was happy you kept me posted on my claims.
Insurer: Trupanion
By:
I've never used it but paid for it for six years.
I've never used it but paid for it for six years. The threshold seems really high for receiving any money back. The dog has to get teeth pulled and it seems like trupanion won't cover it.
Insurer: Trupanion
By: