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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Easy to download bills
Easy to download bills. Prompt communication and reimbursement.
Insurer: MetLife
By: Marguerite Smith
Very easy to submit the claim
It was very easy to submit the claim. You fill out the form, snap a picture of your receipt and send it off. Thank you for making it easy.
Insurer: Embrace
By: Claudia Martin
Great service!
Aileen Andino is GREAT! I had a wonderful experience with her amazing customer service over the phone while enrolling our sweet Snoopy. She was incredibly sweet, kind, and patient. She listened carefully, answered all my questions, and made me feel truly valued as a customer. It's rare to come across someone so thoughtful and genuine -- I really appreciate their help!
Insurer: Fetch
By: Alba
Very easy process
Very easy process. No hidden requirements. Quickly processed.
Insurer: Fetch
By: Joanie
Andrea is awesome
Andrea is awesome! I called with policy and future upgrade questions and Andrea was professional, kind and knowledgeable!
Insurer: Prudent Pet
By: Mae
Although my first call was dropped…
Although my first call was dropped while I was waiting, the second agent was very helpful and very kind.
Insurer: Nationwide
By: Fabi
My dog had ligament surgery
My dog had ligament surgery. I submitted the claim, got my reimbursement,in a very timely matter. Very satisfied.
Insurer: Spot
By: Jill Staniak
best customer svc & easy to use software
i had to call to have my password changed the software was touchy and had the best customer service & now submitted a claim for my first time... it was soo easy... thank you
Insurer: Embrace
By: GEORGIA
little glitch
There was a little glitch with one of my submissions - an apparent misunderstanding of the documents that I'd sent. All was resolved promptly with a call and a human to human conversation with one of the exceptional customer service agents.
Insurer: MetLife
By: DUFFY, PAMELA