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Pet parents across the U.S. and Canada have left over 220,626 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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First time having pet insurance and…
Overall it has been positive and straightforward and the app makes it easy to file claims. First time having pet insurance and it's been over a year now with MetLife. I would actually give 4.5 stars if I could because this year my auto-zelle refunds did not go through, with no changes being made to any accounts. And because of that denial, I received paper checks in the mail for refunds. I have set up auto-pay to my checking acct. to avoid that and hopefully there are no issues or denials going forward. I was informed that my Zelle acct. is now no longer an option to receive refunds since it did not go through. Annoying, but their Customer Service has been excellent every time I've called for support. I always get a human on the line, so far. I've also used their online vet-tech when my dog sprained his paw on a Sunday night. It was over text and I sent them pics. They were helpful and convenient.
Insurer: MetLife
By: BettyAnn
Just really quick refund of $ spent on…
Just really quick refund of $ spent on pup . Always great phone response.
Insurer: Pumpkin
By: Colleen
Sign up experience is easy and smooth
Sign up experience is easy and smooth
Insurer: MetLife
By: Peter Carroll
Im not sure i even have coverage.
Im not sure i even have coverage.
Insurer: Nationwide
By: customer
Nice and easy to apply and use
Nice and easy to apply and use
Insurer: Nationwide
By: Michael b
Quick to deny every claim
I went with Trupanion for many years and opted for Pets Plus because it was cheaper. You get what you pay for. Trupanion were a dream to deal with compared to this company.
Insurer: Pets Plus Us
By: Kevin
Latest 1 comments
Totally agree with this comment. They wore me down to the point i just gave up.
Easily submitted Claims
With an active dog, we have ear problems every year allergy season hits and she starts swimming in the rivers. With one visit to the vet, we are able to almost meet our deductible, which gives us confidence in taking her in every time we think there's a problem. PetsBest has always been responsive in the claims process, even when they're swamped. And the benefits explanation is easy to understand. Thank you PetsBest.
Great service.
Simple to understand and easy to enroll.
Insurer: MetLife
By: Ghost