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always PROMP in reviewing claims and paying claims!
always PROMP in reviewing claims and paying claims!!!
Insurer: Trupanion
By:
No hassle
Easy-to-use website and quick processing time.
Insurer: Trupanion
By:
Fast sign up and great service!
Fast sign up and great service!
Insurer: Trupanion
By:
Good customer service.
Good customer service.
Insurer: Trupanion
By:
Not completely transparent
I honestly have no clue when coverage starts. I got an email saying my dog is covered, but then when I login there is no paperwork to read the fine print as the email suggests. Luckily she’s in great health, but this isn’t as transparent as I had hoped. In addition, her plan is actually higher than many others I know…but they also had those 30 day trials (I didn’t get the adoption when adopting her). Overall it’s just a bit shady in terms of signing up. Hopefully she’ll continue to be in great health.
Insurer: Trupanion
By:
My first time to submit a claim
My first time to submit a claim, they send me emails to give me updates, reassuring me that they are working on my claim and due to Covid they are not able to expedite the process however, I think the whole process was still within a reasonable time. Over all I am a satisfied customer!
Insurer: Pets Best
By: Gemma G
quick and efficient
I purchased pet insurance when we got our puppy 2 years ago. Recently, our now 2 year old dog fell really ill. We had to go through 3 days of testing and it was expensive. We were grateful that we had insurance and each day, after the testing, I uploaded the invoice, the vet uploaded the notes and very quickly I received confirmation that the claim was being reviewed. Within 24 hours of each claim (there were 4 in total) I received notification that the claim had been processed and all I need to do now is wait for the checks. What was a very stressful time was made a little easier by the ease of filing the insurance claims and knowing our policy would pay their portion.
Insurer: Healthy Paws
By: Joanne
Excellent insurance -- glad I have it!
I have had Healthy Paws pet insurance for my 2 cats and 2 dogs for the last 4 years. Sadly, one of my animals has had major health problems every year. Healthy Paws has been wonderful. It is easy to submit claims, a decision is made and payment sent within a week. The customer service is outstanding. On Friday the 13th my little dog Pretzel lost the use of her back legs due to a blown out disk in her back. The cost so far is more than $10,000 -- for ER treatment, spinal surgery and dog rehab. Healthy Paws has cheerfully paid 80% of the cost -- much more responsive and efficient than my Blue Cross people insurance!!
Insurer: Healthy Paws
By: Liz