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I’ve had Trupanion for going on 4 years…
I’ve had Trupanion for going on 4 years now. Honestly I’d been pretty happy with them Until recently that is. I moved from Oregon to Florida in May. Prior to moving, I contacted Trupanion to inform them of the move and to be sure I’d still be covered etc…. At that time I decided to change the coverage a little which increased my bill from $56 a month to $63 maybe $65 I can’t be sure in any event I was more than happy to make the adjustment for the higher price, I felt confident in my decision…….. HOWEVER, since then I have been OVER CHARGED for 3 months in a row! The bills I get now are $78 dollars which is NOT what I agreed to. I called them the 1st month it happened and each month since and have been told the same things : “oh, we see that you are being charged incorrectly”. “This has to be addressed by someone in xxxxx dept”. “ I will check further into this and get back to you”….. And here we are 3 months later! I’m still being overcharged, still being told I’ll be reimbursed, and still being told I will hear back from someone…. Not once has anyone called me back, the money hasn’t been reimbursed, and again, still being charged the wrong amount! At this point it isn’t even about the money….which honestly isn’t even that much!! ITS THE POINT. Never once, in 3.5 years have I been late on a payment… PERIOD! Even through the Covid-19 pandemic when almost everyone INCLUDING MYSELF was struggling financially, I didn’t miss a beat…. I’m almost to the point of cancelling my policy…. For what TRUPANION? A measly $30 bucks!!!!!
Insurer: Trupanion
By: barb Arey
Thanks for your help with Mookie.
I appreciate Trupanion coming through for Mookie. She's had a tough year and thanks for your help with the payments.
Insurer: Trupanion
By: James
It's so easy to submit a claim through…
It's so easy to submit a claim through your app. I'm so thankful that I got this insurance for our new puppy.
Insurer: Embrace
By: customer
I highly recommend Healthy Paws Pet Insurance.
While my Australian Shepard, Zoey, was having her teeth cleaned an x-ray confirmed that she had a cracked tooth that needed to be extracted. In addition, surgery to remove a small, precancerous mass on her eyelid was also removed at that time. This routine dental cleaning turned into a pretty expensive medical bill. I did quite a bit of research into pet insurance before selecting Healthy Paws to insure my three dogs. The process for submitting this claim to Healthy Paws was very easy and I was impressed with how promptly the claim was reviewed and I was quickly reimbursed for the extraction and surgical procedures covered by the plan. I highly recommend Healthy Paws Pet Insurance.
Insurer: Healthy Paws
By: Abbie
My claims are taking to long and are…
My claims are taking to long and are not going in the order in which my claims were placed.
Insurer: Pets Best
By: Brandon Benavidez
I have had little to no issue with pets…
I have had little to no issue with pets best as far as coverage, but they take at minimum one month to complete the claims. I expected a faster turn around based on what they advertise.
Insurer: Pets Best
By: Jackie Ruggiero
DO NOT even entertain this company
DO NOT even entertain this company. They take months to process any claim and increased my premiums and added new rules about existing conditions after one year. Filing a major complaint with the insurance board!
Insurer: Pets Best
By: Rene Rolander
Response time…
We had questions regarding a new policy. No body answers the phone or you are told there is a 2 hour wait or to call back later. That's not very encouraging for a new client.
Insurer: Healthy Paws
By: DOUG & MRS
A great pet insurance to have
Healthy Paws was recommended by many colleagues when I got my dog as a little puppy 6 years ago, I choose HP despite another pet insurance was offered with discount price from my work. As most pet owners, I don't even think about the pet insurance much when our furkids are healthy. There were a few incidents in the past, she needed some medications or treatments for parasite like Giardia or a cracked tooth, HP has been very responsive and always explained the policy in detail for their decision. Most recently my dog was diagnosed with anal sec tumor, facing a large amount vet bill for the surgery and possible future chemotherapy, I did not hesitate or worry about the necessary treatments, since I know that HP will cover all reasonable cost. In fact, the claim for the surgery bill was filed on last Friday afternoon and I already got the final decision this Monday with everything covered by the policy. I am very impressed with their fast response and the warm and caring messages I received during these difficult times. It is extremely comforting to know that you could just focus on your furkid's best being without worry about too much on the vet bills. I strongly recommend Healthy Paws Pet Insurance for anyone.
Insurer: Healthy Paws
By: Yongli Gao