217,900+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,900 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Takes too long to be reimbursed
Everything okay submitting the claim, apart from Customer Services agent gave me the wrong email to send it to! Delay #1. When I finally emailed it to the correct desk, phoned 10 days later, spoke to SAME Customer Services agent who advised all would be sorted by 3 days later. Called again on 4th day, only to be told that agent was incorrect! Delay #2. Finally received my 80% back about 4 weeks after submitting first claim.
Insurer: Pets Plus Us
By: Pauline
Thank you Healthy Paws
I have a rescue dog who unfortunately is an "orthopedic nightmare", as his surgeon calls it... He is truly a family member to us and we would do whatever it takes to keep him well but he has now had 4!! major orthopedic surgeries. Without Healthy Paws this would be extremely difficult for my family to handle financially. The Healthy Paws team is efficient, makes it very easy for us to work with them and benefits are extraordinary. They also treat us with patience and kindness whenever we deal with them. We are truly grateful to have this insurance and will never have a pet without it.
Insurer: Healthy Paws
By: Erika
Online Vet Advice
The online availability to a veterinarian is very helpful. I have used it twice and gotten the answers which I needed without a run around. This is very helpful.
Insurer: Pets Best
By: John Palmer
Trupanion has been incredible
Trupanion has been incredible after our dog was diagnosed with an infection in her spine. She was hospitalized, needed an MRI and long-term antibiotics. We couldn’t have helped her without their help. Trupanion has probably saved us $10-$12,000.
Insurer: Trupanion
By: Jennifer
No Stars If I Could Give It None
If I could give no stars I would. HORRIBLE company that has crappy customer service and makes you wait on the phone for an hour or more before answering. They barely reimburse you anything for the price you pay monthly and then they don't cover what you actually need covered. So stupid and not worth it. I just switched pet insurances because PetsBest is so awful
Insurer: Pets Best
By: Mycaela
If I could give no stars I would
If I could give no stars I would. HORRIBLE company that has crappy customer service, barely any coverage and makes you wait on the phone for an hour or more before answering. They barely reimburse you anything for the price you pay monthly and then they don't cover what you actually need covered. So stupid and not worth it. I just switched pet insurances because PetsBest is so awful
Insurer: Pets Best
By: Mycaela Everly
Absolute SCAM!!!
Absolute SCAM!!!! I've had Trupanion now for 5yrs (until today). My coverage with $500 deductible started at $30/mth. My dog is 5yrs old (no major health issues). I'm currently now paying $111/mth!! almost 400% increase in 5yrs??? Oh and to be transparent, I haven't made a single claim! In fact, I've now cancelled the insurance one month prior to my dog's dental surgery to remove a molar...I called Trupanion to inquire about claiming etc and they told me that the will not be covering this procedure. (something about 'pre-existing' conditions...which don't exist...) this seems to be a common 'reason for denial' as I read through numerous reviews. My dog has absolutely NO 'pre-existing' conditions, she's had all vaccines, has never been treated for any ailment and after 5 years of paying $360, $720, $960 and now $1350 with no claims. And with monthly premiums increasing for me from the original $30/month at rates of 100%($60/mth by yr2), 130% ($80/mth yr3), and now 140% ($111/mth). With no explanation or heads up...I'm fed-up. I have had ABSOLUTELY NO APPROVED COVERAGE in 5yrs...and have spent over $3500 to insurance, plus the cost of whatever regular vet visits I've had. I'm better off keeping my money, at least I'll make a few cents interest on it! Trupanion should not be listed as 'coverage' for your pet...it's more accurately classified as a voluntary donation to Trupanion's CEO and others. Disgusting business practices...
Insurer: Trupanion Canada
By: Shane
Great pet insurance plan
My dog required two separate surgeries within a two month period. Trupanion was prompt in paying the maximum amount for each procedure. The claim submission was simple and payment was within three days without problems.
Insurer: Trupanion
By: Gerri
Trupanion is a genuine company
Trupanion is a genuine company. I appreciate their customer service and that you can actually talk with a person vs a computer. We will be customers for the life of our pet.
Insurer: Trupanion
By: Emily