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Great coverage at a good price and a…
Great coverage at a good price and a hassle-free claims process. Our dog suffered a complete rupture of his right CCL in 2019 and then his left almost exactly two years later. Healthy Paws covered almost all of the associated cost of both surgeries. I can't imagine an easier claims process - just upload your bills and receive reimbursement a few days later. It's a relief to be able to focus on helping our dog with his recovery with a fantastic insurance company on our side.
Insurer: Healthy Paws
By: Armen
I honestly can’t say enough about…
I honestly can’t say enough about Trupanion. Companies like this just don’t exist anymore. The rates are great - especially for the service. The people are smart, thorough and kind. They gave my dog his eyesight back, my other her health, my third a chance at life and time to say goodbye. Trupanion makes every transaction easy and keeps the worry out of pet care. An amazing organization with truly wonderful pet loving people. Thank you all!
Insurer: Trupanion
By: Alix
Easily Outshines Competition
I have been with three pet insurance companies in my adult lifetime as a pet owner. Among the three I have had personal experience with, Prudent Pet easily dominates. Given the other two were highly regarded insurers, I don't doubt Prudent Pet will be the number one competitor within the industry in a short amount of time... Initially, the claims process seemed a little dated/antiquated. You had to fill out a form every time submitting a claim, there's no app, and direct deposit for reimbursement hasn't been serviceable for several months - meaning, reimbursement comes in the form of a check in the mail. They encourage you to submit medical records with the invoice for each claim (medical records from that visits only) to expedite the process...so that also felt complicated. However, unlike other companies, Prudent Pet really isn't like other insurers. While the process may seem complicated, it actually isn't. I quickly realized that if I just took care of things on my end, it expedited things for everyone. Turn around time has always been within 48 to 72 hrs of submitting/uploading the invoice, vet notes, and claim form. I have submitted several claims, the first being very close to the date coverage started, and I have never been questioned or denied...there's never been a glitch with my payments or reimbursements. It's been seemless. Prudent Pet has been making improvements in their process as well. For instance, instead of having to fill out a physical form and upload it for each new claim, you electronically fill one out through your online portal and submit it. Than you separately submit the invoice and medical records. If you don't have records, that's fine too - they only suggest it for the sake of expediting claims processing. Their insurance plans are very customizable. Three base tiers of insurance plans to meet budget needs. Then you can add different tiers of Wellness options, as well as reimbursement for vet exam fees, deductible cost and overall percentage reimbursed. Customer service is really accessible and personable. Prudent Pet is a small company, so often you'll be helped by the same folks. For me it tends to be Jennifer, and she's always awesome. To be honest, I have never had anything but positive experiences regardless of who was on the other end of the phone. Frankly, contacting someone at Prudent tends to be easier and more pleasant than having to call my own family, so that is kinda a big deal from an insurance company. Being that they're based in EST, I have to call them before 3pm since I live in the West - that took a while to remember; also, limited hours on the weekends. All in all, they may be slightly more than the competition, however, they don't require an initial head to tail exam, offer limited waiting periods, and much much more in customer service and policy coverage than everyone else. They also offer multi-pet and military discounts. I have already gotten two other friends excited about insuring their dogs with Prudent - hopefully they will!
Insurer: Prudent Pet
By: Sawyer
Quick reimbursement!
I got a new puppy a few weeks ago, and set up insurance shortly after. I set up her new puppy visit to the vet, and downloaded the Pets Best app on my phone. I uploaded the vet bill the day of my vet visit, was notified of the reimbursement amount within 2 business days and the funds were back in my account within another 2 days! Very happy with the service!
Insurer: Pets Best
By: Susan S
Great customer service!!
When you have a concern, the reps are very fast and courteous. They take care of the issues very quickly
Insurer: Trupanion
By: Kimberly
Pets Best is great
Pets Best is great! Easy to send in invoices and they paid within a month. Really glad we insurance for our dogs!
Insurer: Pets Best
By: Lynn Sucher
Great insurance for a rainy day! Your pet needs it
I have had the insurance for both of my cats for the past 2 years and I will confidently say the decision was one of the best decisions I made. My cats were both 5 and 6 when I got the insurance coverage and they didn't have any previous history of diseases. They were all rescued and not any specific breed so no genetic issues I know of. The process was easy from the beginning with all the documents submission done via the app. I got this insurance to prepare for any disastrous incidents. I didn't want to make any decision based on my financial availability if anything happen to my cats. And the monthly fee for both cats weren't too bad (initially $27 per month for both and now $33) This decision paid off. Last year, somi got an aspirational pneumonia and I had to take her to an emergency clinic. At that moment, having the insurance allowed me not worrying about the emergency bills that might cost an arm and a leg. And when I got the bill, the healthy paw was so quick to process the claim and most of treatment was covered and lifted a great deal of my financial burden. Since then, I am recommending the healthy paw insurance for everyone. I know that there are many pet insurance company with so many different coverage ( preventive care cover or dental cover) and when it comes to the claim, they never meet the expectation and give a hard time for the pet owners. I had a couple of friends also who experience the similar situations. And hearing that insurance horror stories and knowing how easy it was for me to claim for my case, I highly recommend the healthy paw insurance. The pet insurance would not save your dimes and pennies in your routine veterinary visits, but it will come and save you when your pet is in severe condition like it did with mine.
Insurer: Healthy Paws
By: Hajung Roh
Extremely difficult to get through to customer service...never called me back.
I signed up for an insurance plan online and called the following day because I had some coverage questions. I was on hold and left my number for a call back as instructed. because the message said they have high call volume. I never got a call back. The next day I emailed them to ask for a call and still haven't heard back. I also sat on hold for 45 minutes the following day and never got through. This is not making me feel like this company will be very supportive if I actually need a claim in the future.
Insurer: ASPCA
By: G. Jones
Haven't actually used the insurance yet…
Haven't actually used the insurance yet but I am starting with my puppy of eight weeks in a couple weeks and expecting a great experience 🙂
Insurer: ASPCA
By: Richard Tugman
Extremely Slow Processing
Unfortunately, ASPCA is extremely slow at processing claims. I have waited over two months for one to finally go through and they are not able to provide me information in a timely manner
Insurer: ASPCA
By: Adriana Castillo