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Amazing customer service and well explanation of the plans.
Amazing customer service and well explanation of the plans. Thank you!
Insurer: Trupanion
By:
Because customer service is very friendly and polite.
Because customer service is very friendly and polite.
Insurer: Trupanion
By:
Great service!
Claims are extremely easy to file. Response from Trupanion is very fast.
Insurer: Trupanion
By:
Such a great company
Easy to file and incredible coverage
Insurer: Trupanion
By:
Signing up for Trupanion
Easy to sign up. It is unclear from the sight if future payments will be automatically processed. It would also be good to have a choice of payment date.
Insurer: Trupanion
By:
Every contact I have had has been friendly and reassuring.
Every contact I have had has been friendly and reassuring. My last contact with Amy was exemplary. She was patient with me in walking me through the process of my invoice. I was so thankful for everything for all of her assistance. Amy is a true asset for Trupanion.
Insurer: Trupanion
By:
Great First Experience!
Everything was handled directly between my vet and Trupanion, which made the whole process very direct and simple. The vet sent an invoice to Trupanion who then indicated what they would cover. All I had to do was pay the deductible and exam.
Insurer: Trupanion
By:
Signing up for the insurance for…
Signing up for the insurance for multiple cats was an easy process.
Insurer: ASPCA
By: CFlores
I just signed up and have yet to use…
I just signed up and have yet to use them. The response from them has been great.
Insurer: ASPCA
By: Ronald Caneal
Buyer Beware
My first anniversary date is 11/2021. Over the past couple of months, my 4 year old dog tested positive for an autoimmune skin condition which required a nose biopsy, frequent visits to the vet and medication. I submitted a claim for the nose biopsy which was summarily declined before the results came back. Appealing the decision, they eventually paid part of it. Then, there were two sick visits to the vet neither which were covered because they are considered pet exams. The meds were covered, but needed to be submitted separately, and one was overlooked and needed my follow up to get the reimbursement. Today, I got a note saying my premium would be going up almost $10 a month on my first anniversary date based on a state by state reimbursement algorithm. They reevaluate your premiums every year, I’m sure, with an eye towards raising them. I’m also understanding that the deductibles can go up as your pets age. I’m warning you to look closely at these pet insurance companies and do a proper comparison before you buy. And I don’t recommend Healthy Paws.
Insurer: Healthy Paws
By: Mary Gross