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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Very slow
They are a good company at heart but they are incredibly slow on reimbursements. It used to take 1 or 2 days and now it takes 3-4 weeks. If I had known it would be this bad I would not have joined. The whole purpose of insurance is to assist with costly vet bills and it's almost pointless when you don't even get your money back for an entire month.
Insurer: Pets Plus Us
By: Megan
I am a new customer
I am a new customer, but my first claims experience was prompt and satisfactory.
Insurer: Pets Best
By: Thomas Pritchard
This past July 2020
This past July 2020, my Lily needed emergency care and Embrace was there to mitigate the financial cost effectively, efficaciously and competently
Insurer: Embrace
By: BillyZ1957
Great sign up process
Great sign up process, efficient n not overly difficult
Insurer: Pumpkin
By: customer
So I'm so happy to be reading other…
So I'm so happy to be reading other people who got scammed by this company everything now is a pre-existing condition which is a bunch of crap even my own vet said it was not a pre-existing condition cuz it happened on the opposite leg but once again these corporate scumbag insurance companies like the screw over the customers You Oughta be ashamed of yourself for stealing from people
Insurer: Trupanion
By: Alan Leyva
The Agent stayed on until I finished my…
The Agent stayed on until I finished my claim. The only thing they never called back to confirm receipt of email. The other thing is the online claim didn't work for me-to upload my invoice was rejected said it was too big.
Insurer: ASPCA
By: Jeffrey Kopf
Very helpful and friendly!
Very helpful and friendly!
Insurer: Trupanion Canada
By:
Very helpful friendly excellent on the phone.
Very helpful, friendly, excellent on the phone. Knowledgeable
Insurer: Trupanion Canada
By:
We have always had great service with Trupanion.
We have always had great service with Trupanion.
Insurer: Trupanion Canada
By: