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Great service!
Great service!
Insurer: Trupanion Canada
By:
I have had nothing but the best survice from you
I have had nothing but the best survice from you
Insurer: Trupanion Canada
By:
I received very good service.
I received very good service. The customer service agent was compassionate and very helpful.
Insurer: Trupanion Canada
By:
Easy set up!
Michael was pleasant and efficient in setting up the account.
Insurer: Trupanion Canada
By:
Quick speedy and painless!
Quick, speedy and painless! Thank God for our insurance or our fur baby wouldn't still be with us now
Insurer: Trupanion Canada
By:
service has been very good I appreciate having this insurance I tell everyone I am happy I got it and thank my son who told me about this company
service has been very good I appreciate having this insurance I tell everyone I am happy I got it and thank my son who told me about this company
Insurer: Trupanion Canada
By:
Great experience
The whole process was quick and easy with clear explanations on what was and was not covered.
Insurer: Trupanion Canada
By:
They were very friendly and supportive
They were very friendly and supportive
Insurer: Trupanion Canada
By:
Trupanion does not allow you to add riders to your policy once it is in place after 30 days.
Trupanion does not allow you to add riders to your policy once it is in place after 30 days. I signed my pet up as soon as we could and then found out other items need to be added that are otherwise excluded. Other companies offer this on every policy yet Trupanion gives you 30 days or it’s gone forever.
Insurer: Trupanion Canada
By:
Trupanion misrepresents their coverage to customers and tricks us into buying insurance that doesn’t cover claims.
Trupanion misrepresents their coverage to customers and tricks us into buying insurance that doesn’t cover claims. We have put forward a cancellation. This has nothing to do with Emily - she was wonderful. This is the sneaky way you get clients to purchase insurance and then months later only when requested by us, after you denied a claim, send a coverage summary that lists a bunch of things that were never even outright explained or told to us. We have a one year old puppy and you have listed items from vet reports that are ridiculous such as itchy, scared, elevated heart rate - which is all normal of a dog at a vet. On top of this you denied a claim because our puppy previously ingested chocolate and since it happened before, our claim was denied. You considered it a pre-existing condition because it had happened before which puppies eating things is a puppy behaviour not a pre-existing condition. Any customer buying should be provided this right up front. I never would have purchased as this is a sneaky way to deny claims in the future - which you did with us! Will never recommend Trupanion to anyone.
Insurer: Trupanion Canada
By: