219,249+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,249 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Horrible Company
This is my first time having pet insurance and I joined a few months ago. I am already regretting joining. You guys need to work on your response time and actually looking at claim information properly. I sent this email weeks ago after not being able to reach anyone and still no response : “I don’t know if this is your official email or not but I am reaching out to you this way since all of a sudden your chat is unavailable and when I tried to call the Claims department my call was hung up. I just recently became a customer of your business but after dealing with your app and how you do your claims for the past months. My claims keep getting denied for no legitimate reason. The first one (# 10969752) they claimed didn’t have enough information but I uploaded all documentation about that appointment, and then even though your own chat agent Edna looked at it and sent it for review because it didn’t make sense you guys have the nerve to send me a incomplete claims notice. And then the second one (# 11157795) they are saying isn’t even covered because my policy does not cover taxes.There is no way you actually think over $200 in taxes were paid especially when there is a document attached with the breakdown of the 214. This is absolutely insane and clearly I need to get a new pet insurance. As I said in the chat previously there would be no breakdown of the services I paid for which were the Simparicatrio and the bordetella vaccine. Which might I add or covered by my policy. The charge on the receipt literally says non tax. Please stop pushing off my claim without actually looking at it, it’s exhausting. The way you guys are operating is unsettling and if my claims are not able to get a proper resolution instead of a mediocre review then I need a refund for last months payment of the so called insurance and my account closed so that I can find a different pet insurance company. I see no reason for me to pay for services you do not want to provide.“ I will keep reaching out to get my account canceled and a refund for this scam. Ever since I chatted with an agent whenever I go back into the chat no matter what option I choose it automatically says that chat is unavailable and when i call to get to claims i get hung up on. Insanity.
Insurer: Pets Best
By: Casey
Considering we are 2 legged and not 4…
Considering we are 2 legged and not 4 legged my experience has been great
Insurer: MetLife
By: Barabra Kirby
Very friendly customer service!
Very friendly customer service!
Insurer: Trupanion
By: SHELLEY
Really exceptional customer service…
Really exceptional customer service every single time
Insurer: Embrace
By: Jennifer Morgan
Unneeded exams
You want me to pay for an unneeded exam within the last 6 months when he only needs an annual exam. That is a waste of my money and the vets time. I guess I will not be getting any pet insurance for my boy until his annual exam is due. I will not recommend this company to anybody.
Insurer: Nationwide
By: Alpine Outfitters
Mobile app and website are non…
Mobile app and website are non functional. When submitting request for new plan, no communication is ever received.
Insurer: Nationwide
By: customer
The modules were easy
The modules were easy
Insurer: MetLife
By: Nicole Schiff
Dilsa was very welcoming
Dilsa was very welcoming, helpful and supportive with all my questions!
Insurer: Nationwide
By: MiaH.
Great and affordable pet Insurance/wellness plans
I am so glad that after searching for the perfect health insurance for almost a year, I came across Prudent Pet and I am very happy with their pricing, their plans, as well as their customer service. As soon as I file a claim, they are responding back with additional information and making this claim process as smooth as possible!
Insurer: Prudent Pet
By: Katherine