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Although the representative was friendly and helpful there was quite a bit of static on the phone and I had to ask multiple times to repeat what was being said.
Although the representative was friendly and helpful, there was quite a bit of static on the phone and I had to ask multiple times to repeat what was being said.
Insurer: Trupanion Canada
By:
Excellent customer attention and satisfaction.
Excellent customer attention and satisfaction. Well organized approach putting the welfare of our Winston at the top. Thanks.
Insurer: Trupanion Canada
By:
Great experience
First actual claim in 10 years and was unsure of the process. I emailed Trupanion amd had my questions answered fully and within 24 hours.
Insurer: Trupanion Canada
By:
Flexible options and great customer service
Flexible options and great customer service
Insurer: Trupanion Canada
By:
Heard wonderful things and great first time experience
Heard wonderful things and great first time experience
Insurer: Trupanion Canada
By:
Appeal process seems straightforward
I do really appreciate Trupanion a lot - and I always recommend you guys. This time around though my claim was filed under a new issue even though it wasn't as the diagnosis has changed, so I am having my vet appeal that decision. The appeal process seems really easy and Allison on Customer Service was really helpful and friendly.
Insurer: Trupanion Canada
By:
Enrolment Fee Even Fore Zero Deductible
I was not happy to hear of an enrolment fee. Our breeder and vet don’t have offers for us.
Insurer: Trupanion Canada
By:
Excellent Service
My claim was dealt with on the same day it was submitted. EXCELLENT SERVICE!
Insurer: Trupanion Canada
By:
Trupanion is my babies new companion.
The lady l spoke with was informative, pleasant and answered all my questions and has a good sense of humor. From our conversation it's obvious she has a love for pets.
Insurer: Trupanion Canada
By:
Hands Down…the best pet insurance company
This is the best company I have ever had for my pet insurance. Unlike other companies I have dealt with, this company pays out your claims promptly and without endless excuses to reduce the amount of the payments. When you sign up for a 10 percent deductible, you get back a full 90% of your vet fees. Other companies I have dealt with manage to come up with various exclusions bringing down their claim payments to only around 50% on a 90% plan. In fact, I recently had vet bills of over $30,000 dollars for my two sick dogs, one receiving cancer treatments and the other needing major knee surgery. Healthy Paws paid me the full 90% of some very expensive claims. They even sent an email asking how my dog was doing after the knee surgery. You can’t buy better pet insurance than this. I’ll stick with Healthy Paws for all my future pet insurance needs. You should give them a try.
Insurer: Healthy Paws
By: Alan Pollack