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Responsive
Responsive. Extremely quick to reimburse for payment made to vet. Exact amount per policy that was due!
Insurer: Trupanion
By: Ava
Fast claims
Fast claims. So far, no problems with this pet insurance I recommend every pet owner to purchase it
Insurer: Spot
By: norma dealcala
Disappointing handling of a routine diagnostic – think twice before trusting Spot
After initially thinking I might have finally found a decent pet insurance provider in Spot, I’ve had my confidence in them shattered by one denied claim. My dog’s at‑home cancer screening flagged a moderate risk, so my vet ordered an abdominal ultrasound. Spot refused to classify the ultrasound as a covered diagnostic, even though their illness plan explicitly covers exams, diagnostics and lab tests. Their reasoning? Because the screening test itself is still in the proof‑of‑concept stage, all follow‑up care is “preventive” and excluded. That logic ignores both common sense and Florida law on interpreting insurance contracts. I made it clear I wasn’t asking for reimbursement - just that the ultrasound be applied toward my deductible - but they dug in anyway. Multiple appeals, BBB complaints, and even a letter to the underwriter have produced copy‑and‑paste responses. I’m keeping the policy only because my dog is a senior and switching providers would expose him to new waiting periods. But I’ve withdrawn my recommendation to colleagues and will be sharing this experience with the benefits broker who suggested Spot. If you’re looking for a pet insurer that stands behind medically necessary diagnostics, you might want to look elsewhere.
Insurer: Spot
By: Thomas Hospod
It is so easy to submit my claims
It is so easy to submit my claims. I have been updated regarding status.
Insurer: MetLife
By: Kimberly
Hoping it was a good decision...
I did research and thought this would be a good company to go with for my first-ever insured pet. Afterwards, I keep hearing about how difficult Fetch is to work with regarding claims etc. So I am holding off on giving a great review until I've actually used the process. Signing up was easy enough, let's hope the rest goes as smoothly!
Insurer: Fetch
By: MayBAmy
I was very stressed out about my fur…
I was very stressed out about my fur baby and getting him well, but I do not have to be stressed out on filing my claims to be reimbursed. It is the easiest process and Trupanion turns the claims around immediately and takes the financial burden away from you.
Insurer: Trupanion
By: Karen
Great Pet Insurance!
I'm really happy with MetLife Pet Insurance because their app is incredibly user-friendly and makes managing my policy a breeze. I appreciate the fast claim turnaround, which means I get reimbursed quickly and without hassle. Plus, their family plan options are great, allowing us to cover our cats under one plan and save on costs. Overall, MetLife offers convenient, efficient coverage that gives me peace of mind for my pets’ health.
Insurer: MetLife
By: Karen Lofland
Very helpful staff
My insurance was up for renewal. I believe Brook helped me go through the different levels and answered all my questions.
Insurer: MetLife
By: Monse Serra
Thank goodness
As long as I submitted the proper paperwork that was required, the reimbursement came within 2-3 weeks. I thank goodness I got the insurance. Just had an episode that would have cost me over $1200.00 for just the 1st test. So far it cost me about $300.00. The next test is about $3000.00. Scope down the throat and down to the stomach.
Insurer: Spot
By: Curt Sims
When you file a claim
When you file a claim, they process very quickly and reimburse quickly. I highly recommend.
Insurer: Spot
By: Elizabeth