154,902+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Great service
Great service and provided all information needed
Insurer: Embrace
By: Laura E
Pumpkin is wonderful
Pumpkin is wonderful. Fast and easy reimbursement. Friendly and understanding customer service representatives.
Insurer: Pumpkin
By: Donna
Save your money
Save your money, for what the premiums are and what they actually pay, you are better off putting that monthly premium aside to cover future care, you are going to have to pay it anyway, because the coverage is awful.
Insurer: ASPCA
By: Jackie Koellner
Super easy application process!
Super easy application process!
Insurer: Nationwide
By: Jennifer M.
They're scam! Beware!!
My new kitten was only 3 months old at the time he got sick sonwe took him to the emergency vet for the first time he ever saw any vet. They kept emailing me for missing paper wotks that I have submitted. It took me same 7 emails, same 5 phone calls and one month for them to tell me that they won't approve me because it's an pre existing illness! Mind you this is the first time, he ever got sick or seeing the vet!! SCAM SCAM SCAM!!!
Insurer: MetLife
By: Ananya
Bella's Vet Claim
The whole process was quick and easy. I submitted the claim online and had my refund is a few days. I received the expected amount as written on the policy.
I do not recommend PHI Direct.
My cat's policy was cancelled simply because I got a new credit card — and PHI has no way to update payment information online. The only option was to call, but every time I tried, it was outside their limited business hours. As a result, I was told I had to start a new policy from scratch, pay a $40 registration fee, and that my original $36/month rate was not guaranteed. All of this could have been avoided with even the most basic online account tools, which every other modern provider offers. Customer service was unhelpful and rigid, showing no concern for retaining clients. I’ve now switched to a provider that offers proper digital support and flexibility. Would not recommend PHI Direct.
Insurer: PHI Direct
By: Maryna
Happy
I am very happy with Pets Best Insurance..I was able to speak with staff there to help me with the claims process as I am not computer savvy. My claim was handled very quickly and I am happy that I chose to get this ins for my Buddy.
Insurer: Pets Best
By: Patricia
claim
I had to cancel the insurance as I wasn't going to pay for something that was taking over 1 month to get reimbursement. I would submit everything they asked for only to receive an email saying they were missing information that I knew I sent and had record that I sent it. Their live chat is terrible as no one is available during the open hours. The email responses are not much better as these are vague and not helpful. There was no simple and quick reimbursement as everyone has said.
Believe her name was Christy she was…
Believe her name was Christy she was great so helpful I had a nother insurance for my dog but I switched to nationwide. Thank You
Insurer: Nationwide
By: Love Coleman