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Fantastic company
Always a pleasure to deal with! Would highly recommend
Insurer: Trupanion Canada
By:
Exceptional Service!!!
Amazing!!! You help us save my dog from a terrible illness. The claim process is the easiest I’ve ever used and the payment is in our account within a couple of days. I can’t thank-you enough. All of the phone operators are so caring and empathetic!!!
Insurer: Trupanion Canada
By:
Friendly representativeunable to resolve my problem but forwarded me necessary documents to file an appeal.
Friendly representative,unable to resolve my problem but forwarded me necessary documents to file an appeal.
Insurer: Trupanion Canada
By:
The strength of Trupanion
Making life and death decisions for Zipper at a time of panic was only possible because of Trupanion supporting us!
Insurer: Trupanion Canada
By:
Easy and quick claim
My veterinarian's office submitted the claim and within a few days i received an email explaining how the claim was determined and the money deposited into my account
Insurer: Trupanion Canada
By:
Professional knowledgeable willing to help
Professional, knowledgeable, willing to help
Insurer: Trupanion Canada
By:
Join up process easy - disappointed that I was offered to join without join up fee, but that offer was withdrawn when I actually joined
The actual sign up was easy. I was disappointed because I had asked for a quote a few days earlier and I received an email offering to waive the joinup fee if I signed up immediately. I was not able to sign up that day, and was frustrated to see that I had to pay the join up fee. It almost made me reconsider joining.
Insurer: Trupanion Canada
By:
trupanion, truly great!
things are explained properly so we always understand, fast, efficent never disappointed
Insurer: Trupanion Canada
By:
Great service
Timely and perfect
Insurer: Trupanion Canada
By:
Embrace denies virtually all my claims…
Embrace denies virtually all my claims as preexisting conditions. I took my dog in for several exams when she was a puppy because she had vomitted and coughed a bit. This was right before I got this policy. Now any time I take her back for anything remotely related to that, the entire claim is denied. Additionally she was limping for a few weeks a while back which I also had her examined for. She was fine after a few weeks and has had no leg issues since, but an embrace agent informed me any future issues with her legs (even a broken leg from an accident) could be denied because of this. I would not recommend embrace to anyone and I can't say if this is common for pet insurance companies, but I have had a very bad experience with embrace.
Insurer: Embrace
By: Andy Sozio