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Pleasant people to talk with!
Pleasant people to talk with!
Insurer: Trupanion
By:
Relatively fast and easy - good communication.
Relatively fast and easy - good communication. Resolved in 3 days.
Insurer: Trupanion
By:
Straight forward claim submit tap.
Straight forward claim submit tap. Response was prompt.
Insurer: Trupanion
By:
Super easy and quick
Super easy and quick
Insurer: Trupanion
By:
The 30 day waiting period is excessive.
The 30 day waiting period is excessive. The mobile app is not clear, it seems like I am starting brand new every time.
Insurer: Trupanion
By:
The claims experience is easy but I don't understand how the lifetime deductible works.
The claims experience is easy, but I don't understand how the lifetime deductible works. I put in a couple of claims for my dog's diahhrea issues, and was given another deductible. The deductible was met after 2 claims, but the other 2 claims were put to another deductible. The lifetime deductible was not used in this scenario. I haven't found in the contract where it states this exception.
Insurer: Trupanion
By:
The customer service is excellent.
The customer service is excellent. And they are willing to listen.
Insurer: Trupanion
By:
Wonderful policy selection experience!
The representative was welcoming, extremely knowledgeable, presented helpful insight into pet insurance (my first time purchasing), answered all of my questions—and then some! She helped me consider various policy options to make the right choice for me and my dog, Gracie.
Insurer: Trupanion
By:
The Trupanion claims process is ALWAYS so efficient.
The Trupanion claims process is ALWAYS so efficient. All messages are courteous and polite. It is a pleasure doing business with Trupanion.
Insurer: Trupanion
By:
Trupanion is amazing.
Trupanion is amazing. I filed a claim with Trupanion and thought it would be a long process with a lot of paperwork and phone calls. That was not the case. I answered a few questions, sent them the paperwork from the veterinarian and that was all I needed to do. I received an email less than 48 hours later letting me know my claim was completed and I would be receiving my claim payment directly into my bank account. Thank you Trupanion for being there for us during a difficult time that turned out well.
Insurer: Trupanion
By: