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I had a lot of trouble first setting up my account and I felt that the options given to me weren't fair considering the situation.
I had a lot of trouble first setting up my account and I felt that the options given to me weren't fair, considering the situation. I am happy to have decent pet insurance, and further inquiries into problems I was experiencing (namely billing) were handled very well.
Insurer: Trupanion
By:
I had the best experience talking to any representative
I had the best experience talking to any representative
Insurer: Trupanion
By:
I was very impressed with the ease and speed of the claims submission and review process.
I was very impressed with the ease and speed of the claims submission and review process.
Insurer: Trupanion
By:
It is so easy to file claims online !
It is so easy to file claims online ! Within a few days the money is in your account !!
Insurer: Trupanion
By:
it was fast and easy - THANKS
it was fast and easy - THANKS
Insurer: Trupanion
By:
it’s always easy to file a claim through Trupanion so happy I got this insurance for Teddy.
it’s always easy to file a claim through Trupanion so happy I got this insurance for Teddy.
Insurer: Trupanion
By:
It’s been easy and worth the money
It’s been easy and worth the money
Insurer: Trupanion
By:
I've always had a positive experience with Trupanion claims.
I've always had a positive experience with Trupanion claims. Transparent, fast, fair, and attentive. Although my best friend passed away this year, if another dog enters my life, so will Trupanion.
Insurer: Trupanion
By:
I recommend Trupanion
Kenda was so patient and helpful with all of my questions and concerns.
Insurer: Trupanion
By:
Teddy Has Insurance, Not all CSR Reps are Equal if you get a bad one call again!
My initial experiences to ask questions about coverage and plan were great. My initial call to enroll with the rep was horrible, the rep had an attitude, she kept talking over me and was not polite or professional, so much that I decided to hang up and contemplate if I wanted to deal with this poor customer service in the future and I wasn't even a customer yet! I decided to cool off and wait and hour and try to call again, if I got another rude rep then I would move onto my second choice of carrier. Thankfully this rep was very polite, happy, patient, listened and did simple clear explanations of what I should expect and waited for me to login and confirm receipt of policy information. She was very helpful and knowledgable. You should give her a bonus and fire the other rep, the other rep will make you lose a lot of business with that attitude. She seemed like she hated her job and being forced to do it. The second rep that enrolled with was polar opposite and exactly what I would expect when calling a company I AM CHOOSing to do business with.
Insurer: Trupanion
By: