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Rudeness/ the cost upfront
When I first called in and a gentleman answered, I asked them was there anyway that he could waive the $25 for the first time he told me no didn’t even explain why he was snippy and the fact that you have to spend $25 is absolutely ridiculous so I’m going to be canceling And I found another company that would wave the set up fee for me and they are a lot nicer. The only reason I was asking is because I’m fighting cancer and that alone is expensive.
Insurer: Embrace
By: Heather Criswell
Easy process for reimbursement
Luna broke her canin teeth after joining Pumpkin three months. The reimbursement process was pretty straightforward and quick. I just need to upload medical records and receipts. After couple weeks the case was approved and the reimbursement was deposited into my account. I also made a few calls during the process, all the representatives were very friendly and helpful. Highly recommend.
Insurer: Pumpkin
By: Elisha
Way better than my last pet insurance
I have had nothing but great experiences and definitely feel like I get my moneys worth.
Insurer: MetLife
By: abbyS
Easy to complete online forms for…
Easy to complete online forms for reimbursement. Also, it is very easy to track the process of your reimbursement.
Insurer: Spot
By: Seamus
Really Terrible Customer Service...
We were Trupanion customers for 8 years and paid thousands of dollars without ever making a claim. However, when our credit card expired (as they do, after 8 years!!) and we missed a few payments they cancelled our $155 monthly plan and wanted 2.5x more ($380/mo) to reactivate it! To their credit, they did a good job trying to reach out before the cancellation, but unfortunately the email on file was also outdated. When I contacted customer service their "hands were tied" and the reps had no ability to customize my new quote to match my old payment. I would have been okay with a small rise in payment as I didn't catch the lack of payment fast enough, but a 250% increase is just insane. Buyer Beware: You can NOT set it and forget it with this company - dogs live a long time and they will cancel you and charge you an exorbitant amount if you want to continue with their services!
Insurer: Trupanion
By: Olivia Scott
Solid company and a pleasure to work with
Always had such a great experience with Metlife
Insurer: MetLife
By: Patty
Best pet insurance
I’ve been using Pumpkin Pet Insurance for a few years and I’m happy with the coverage and the speed in which claims are processed.
Insurer: Pumpkin
By: Ilana
Embrace has always had my back
Embrace has always had my back and my veterinarians say Embrace is easy to work with. It is a win win!
Insurer: Embrace
By: customer
You are always quick to respond and…
You are always quick to respond and assess coverage. You always step when it really matters.
Insurer: Trupanion
By: Chris
Great communication before my puppy…
Great communication before my puppy arrived. Explanation of benefits clear and helpful.
Insurer: Fetch
By: Diane Weiser