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It took over two months to process two claims (because my vet wouldn't send Trupanion the veterinarian's examination notes) only for me to find out that Trupanion doesn't cover examination fees.
It took over two months to process two claims (because my vet wouldn't send Trupanion the veterinarian's examination notes), only for me to find out that Trupanion doesn't cover examination fees. It's ridiculous for me at this point to pay over $60 a month for Trupanion to hardly cover any of the general veterinary costs. I understand that it's to have a piece of mind if something terrible were to happen to my dog, but he is elderly and has some regular and consistent issues that can't/won't be covered by my plan because of the rules Trupanion has set in place. I really wish I had known about Trupanion earlier because then maybe I would be able to actually get money back (or at least more put towards the deductible) instead of Trupanion cherry-picking what they're actually covering. Very frustrating and unfortunate.
Insurer: Trupanion
By:
Fast and easy to sign up.
It was fast and easy to sign up. It was explained very well also.
Insurer: Trupanion
By:
Excellent Service!
It was very easy and the associate explained it all very well.
Insurer: Trupanion
By:
My dog had surgery for removal of multiple masses and the deductible was applied separately to each.
My dog had surgery for removal of multiple masses and the deductible was applied separately to each. This is deceptive coverage. It is one condition. I was very disappointed in this decision and feel Trupanion is not fulfilling its obligations.
Insurer: Trupanion
By:
My question was answered with a knowledgeable person who was so nice
My question was answered with a knowledgeable person who was so nice
Insurer: Trupanion
By:
Nothing submitted has been covered and we got blasted by the 30 day grace period that we weren't really paying attention too when we took our new puppy to the vet because of itchy paws.
Nothing submitted has been covered and we got blasted by the 30 day grace period that we weren't really paying attention too when we took our new puppy to the vet because of itchy paws. Only to come to find out that had we waited 2 more days, which we would have, then he would have allergy coverage for life. And now, he can never have an allergy claim submitted. We are thinking about cancelling the policy.
Insurer: Trupanion
By:
Pleasant and knowledgeable
Pleasant and knowledgeable
Insurer: Trupanion
By:
Said preexisting it was not last surgery he had I had to pay deductible twice which you explained and I still don’t agree with??
Said preexisting, it was not, last surgery he had ,I had to pay deductible twice, which you explained and I still don’t agree with??
Insurer: Trupanion
By:
The amount of money you charge is absolutely insane.
The amount of money you charge is absolutely insane. I pay just as much for my 2 dogs as I do for my whole families health insurance. And I’ve n never once submitted a claim. Insanity. I’d be better off putting the money I put into this insurance into an envelope God forbid there’s an issue. Very disappointed.
Insurer: Trupanion
By: