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I have been with Embrace since I arrived in the US in 2013. I am fortunate to have had a fairly healthy dog until recently. All claims that I have submitted have been processed as expected, with a prompt response time and customer service.

Everything goes smoothly when filing claims and easy/helpful support team!

As any pet parent knows, these are our children, not pets. So my husband and I signed our child up for insurance as one does. It took e-mails and a call to get an acknowledgment to our purchase and registration (this is key here). Apparently their slow tardy reply is due to a merge/migration. Our baby starting showing signs of kennel cough to the point I truly thought the next morning he was going to die in my arms at the vet. The inability to get up, shaking, the cough/honking noise followed by the white foam spit. After antibiotics and cough meds the culture showed a simple virus, not the dreaded kennel cough. So I submit our claim with vet info, bills etc. and wait for it ... remember that down time between Figo taking our money, registration and their acknowledgment email? Well - they did not start his insurance till they chose to which means my baby was in some sort of waiting period still and not covered BY A DAY. Thank you Figo for once again proving insurance companies are only out to steal money. Our policy is cancelled and I will make sure everyone knows that you guys are worthless thieves ...

When we rescued our German Shepherd, our vet suggest Trupanion Insurance. Not knowing her background or history, we decided to give it a try. It was the BEST decision ever! The Trupanion team is easy to work with, very response, understanding, and provide great coverage as promised. Love these guys!

Trupanion has paid claims consistent with their policy with no problem and in a timely manner. This is my second medical condition for my dog and Trupanion and paid the expected amounts each time with no issues or problems. The claim process each time was straight forward and the amount of time to receive the benefit checks was very reasonable. Very pleased with our pet's insurance through Trupanion.

your company declined to pay for covered items and some that your claims people said denied to a claim that REQUIRED 180 DAYS OF ( WAITING PERIOD ) THATS NEARLY ONE HALF AO THE YEARS COVERAGE, We will not ever be using your company again;

Seems like they will make up information to call anything a "pre-existing" condition and won't offer any other help or advice. Obviously not at all concerned with the health and no safety of my dog, completely impersonal and cold. I wish I could have my money refunded.

Insured new puppy in November. Every traction and correspondence has been handled quickly, to my delight. Could not be happier with my decision to purchase this insurance.

Great company

Easy to make a claim. Prompt payment!