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I didn't think that the rates would increase as much as they have. Maybe another insurance companies rates don't go up as much.

I wish Trupanion would contact me more instead of weeks going by because they are waiting on more information from the vet. Call the owner, they care more, they will get the job done.

My experience with Jorge was excellent, I can't yet recommend it because I haven't needed to use it so far so only am paying monthly

I appreciate the friendliness and helpfulness of the Trupanion staff whenever I have spoken with them. It has been enormously helpful to my budget to have pet insurance I can count on. If there were various discounts offered that would be even more helpful. Overall, a great company to work with!

Shina was great. Recommendation or not involves how much I have to fight for coverage.

Stop putting rates up

Shannon did all she could to help. The claims department needs additional information

Would like more coverage.

I don't have bad experience that I know everything is solve what I need

Since I mentioned that I was a past Canadian policy holder when I transitioned Liam from the US to the Canadian policy, I was not expecting an sign up fee. It seemed like I had to get snarky with your company for them to check my past policy and, indeed realize that I was not a new client. That could have been handled more efficiently, faster, and with less attitude than it did. I also should mention that I am a veterinarian and that we are the profession that gets you most of your clients through our recommendations when a client asks about insurance for their pets. This should translate into not only respect but also a professional discount as there are more and more pet insurance companies to choose from and we hold the choice for which company our clients choose.