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BEWARE - DON’T WASTE YOUR MONEY
We were approved for Trupanion Insurance since our vet gave our puppy a clean bill of health after his first vet visit (needles). Yet when we had our first diarrhea issue and put in an insurance claim just over a month after being enrolled, TruPanion somehow argued diarrhea was a “pre existing issue” and because of that, will never cover anything that involves diarrhea again. Even with our puppy being given a clean bill of health which is why we were offered a free month trial with them through our vet after our first vet visit for puppy vaccinations in the first place. Our vet even submitted a claim, fixed his notes to clearly indicate it was not pre existing, and they continued to deny it. What a headache this was. Diarrhea is only a small issue I wouldn’t even want to have to deal with the headaches and stress of a larger, more severe issues. Diarrhea is also a very common side affect/symptom of many other injuries or illnesses so given Trupanion’s incorrect, undocumented statement of diarrhea being “pre existing”, we opted out of this right away. Until we find another pet insurance to go with, we have been putting aside $50 a month in monthly interest savings account instead of wasting it away with Trupanion when they will just argue every single claim as pre existing and never cover any bill. This is with a 3 month old puppy all because he drank some salt water, I cannot imagine any older dog! This is very unfortunate given we really wanted to have our guy protected with insurance, and with this terrible experience he no longer is currently.
Insurer: Trupanion Canada
By: Jenn
ALWAYS THERE WHEN I NEED THEM
Like always, Trupanion has been my go to company when it's all about my companion. They are always there to support you and give you peace of mind that you and your pet are in great hands. Would not even think about looking elsewhere. They are the best!
Insurer: Trupanion Canada
By: Adriana Ramirez
The person I spoke to was polite
The person I spoke to was polite, clear in explanations and gave me all the pertinent information that I needed.
Insurer: Trupanion
By: Linda Colaprete
Love the ease of submitting claims online and the speedy payment payout process.
Also love that they cover more than other pet insurance companies do. We have 2 other dogs on another plan and going to switch them over to Pumpkin now.
Insurer: Pumpkin
By:
Such excellent service
Yes courtney was extremly professional and helpful, she deserves a raise. She did a great job explaining my coverage options and helping me to understand my policy. Thanks again for such excellent service!
Insurer: AKC
By:
Especially helpful
She was especially helpful with deciding the best insurance package for my giant breed pup without breaking the monthly budget by suggesting a higher deductible, and adding on some options for preventative care.
Insurer: AKC
By:
My first claim was taken care of quickly
Trupanion took care of my first claim quickly and without any hassle.
Insurer: Trupanion Canada
By:
Puppy's Anesthetic Pro-rated!
Our first claim was seamless! We submitted our vet's bill, which included multiple treatments, and trupanion deciphered it all, explained it in detail and even pro-rated the anesthetic in our favour (one condition was not covered, but the other was and both required anesthetic)! Our puppy has just turned one, and our decision to purchase pet insurance has already paid off. We are in the lead financially and it is a great comfort to know that we will not have to worry about large unforeseen vet bills or insurance hassles in times of our pet's health crises. Thank you, trupanion!
Insurer: Trupanion Canada
By:
Best pet insurance ever
I love how clear no-nonsense the terms and the claim process was. Never using another pet insurance other than trupanion again!
Insurer: Trupanion Canada
By:
weight lifted
I just got my first puppy. He is so fast and quick and he’s always sniffing. Out of no where he’s chewing something and I would be so scared. clearly , I don’t let him beat what he’s not suppose to, but babies are quick and life happens. it was easy to sign up, not complicated to understand . A the feeling Of relief I had after hitting submit was Awesome. It gives me so much piece of mind to know if anything ever happened, money wouldn’t play any factor in any decisions I had to make.
Insurer: Trupanion Canada
By: