215,962+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 215,962 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Easy and straight forward
Easy and straight forward
Insurer: MetLife
By: Jane Aba
Sonnet Makes Cancelling Nearly Impossible
Sonnet purposely makes cancelling your policy near impossible. Their online portal will force you to call, and when you call, they keep you on hold for hours. The BBB has numerous complaints about this practice.
Insurer: Sonnet
By: Heather Lowry
A very good experience
Amanda was amazing, answered all of my questions, nice to know she is available for us if we have anything else to talk about.
Insurer: Fetch Canada
By: Mary Charlton
Good Employer Sponsored Plan
Good deal and easy registration for pet insurance offered through my employer.
Insurer: MetLife
By: Tyler Fink
Fast process time
Time to process and pay out the claim was extremely fast! I have had nothing but good experiences with MetLife Pet Insurance and will continue to use them in the future.
Insurer: MetLife
By: customer
Competitive Rates, But a Frustrating Claims Process
I chose MetLife because of the competitive rates they offered after my previous pet insurer drastically increased premiums. Unfortunately, the transition has been frustrating. Several vet visits and conditions were classified as “pre-existing” simply because they were covered under my prior policy. On top of that, every claim has been delayed, repeatedly requesting additional documentation—specifically the veterinarian’s SOAP notes. These notes have been submitted multiple times for each claim, yet the process stalls. Either the notes are difficult for MetLife to interpret, or there’s a systemic issue. If your claim isn’t extremely detailed and prescriptive, expect it to be denied.
Insurer: MetLife
By: customer
Review of processing claim
Sent in documentation regarding my fur kids surgery and it was approved quickly. Still waiting on payment.
Insurer: Fetch
By: TONYA EVANS
Excellent service, fast transaction
When I had problems uploading the documents, I was able to call them and gget step by steep instructions. The transaction was swift, got it back in less than a week
Insurer: Fetch
By: Artie
The app is very convenient
The app is very convenient. I still have some troubles with payment receiving method from Metlife.
Insurer: MetLife
By: THI CAM BINH NGUYEN