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Pet parents across the U.S. and Canada have left over 217,806 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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My experience with Trupanion
Always kind and thoughtful and a quick response with claims
Insurer: Trupanion
By:
Alway excellant service when I call with a question about coverage
Alway excellant service, when I call with a question about coverage
Insurer: Trupanion
By:
Trupanion a great cat companion
Agent was very attentive and helpful. I feel like I understand the policy.
Insurer: Trupanion
By:
Addressed me by name was friendly attentive and answered my question.
Addressed me by name, was friendly, attentive, and answered my question. Placed me on hold to verify with claims to make doubly sure she was giving me accurate info. I greatly appreciated the clarification.
Insurer: Trupanion
By:
Extremely pleased with the level of service and no hassle claims.
Our beloved Bailey had many health issues, and within the last couple of weeks of his life, claims were north of $10k, and we did not receive any hassle from PPU in paying the claims. Which was much appreciated, since we were devastated and grieving his loss and huge void in our lives.
Insurer: Pets Plus Us
By: Natasha
Trupanion is a thief
Trupanion is a thief. I have insured my dog with them for more than 6 years and have contributed more than $7k. When I was filing for a claim, they never gave a single nickel back. Run away from these wolves who presented themselves 'very dependable'.
Insurer: Trupanion Canada
By: Tricia Pobocan
SPOT Family
It's like being part of the SPOT family! I like that it is easy to file a claim and the reimbursement process is easy. The website is easy to use and very user friendly!
Insurer: Spot
By: Charie Poderoso
Rates increase as pet ages; policy options disappeared during pandemic.
Healthy Paws does indeed increase the premiums as the pet ages. I was misled into choosing HP for that very reason by various online reviews that are false. It's gotten to a point I can no longer afford the excessive rate hikes year after year. Also, soon after the start of the pandemic the options to adjust my policy disappeared, so I was no longer able to reduce coverage since my job hours were reduced. Looks like another "gouging" effort taking advantage of the disadvantaged. HP is an okay company for rich people who already have the money to pay for a pet emergency. Look elsewhere, and be sure to first ask how premiums increase year after year, as the dog gets older. Hopefully they will be upfront about it.
Insurer: Healthy Paws
By: Glenn
How Trupanion helped us.
We are so pleased with the quick response we received from Trupanion after we placed our claim. Our Daisy vomited several times over the course of the afternoon. We knew we needed to get it checked out. It was upsetting enough for our little 15 week old puppy to get sick without having to worry about how much it would cost us to pay the vet bill. She was checked out and kept overnight on IV fluids with a follow up check the following morning. We have had dogs in the past but never considered pet insurance. Our last precious dog was a Bichon who had a lot of allergy problems over the years that were controlled by expensive medicine. Our fears over having the same problem again (although our Daisy is a completely different breed) are what prompted us to look into pet insurance. We are now so thankful that we did. Our Daisy is now home and well, and Trupanion paid what they advertise toward our bill. Thank you Trupanion for living up to your word!
Insurer: Trupanion
By: JOAN
Excellent service
Excellent service, in the midst of an emergency situation, Trupanion answered my questions and helped me calm down.
Insurer: Trupanion
By: Terri Whalen