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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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The representative who helped me was…
The representative who helped me was knowledgeable, efficient, and helpful.
Insurer: Prudent Pet
By: Nikki Shevitz
Kept me updated on my reimbursement and…
Kept me updated on my reimbursement and sent the funds in a timely manner. Very nice customer service .
Insurer: MetLife
By: customer
So Far so good
Just signed up so far the rates and the ratings have been phenomenal. Obviously no vet visttet but the customer service has been great especially Maddie who made things easy was very kind courteous and friendly thus far very happy I made the switch from Pets Best.
Insurer: Prudent Pet
By: Anthony Paone
Exorbitant annual price increases
I’ve been a client since 2018 for my 3 dogs. I was very happy in the beginning but they will slowly at first, then later rapidly and exponentially increase your premiums until you are forced out. Mine went up over $400 a month for next year!! They are essentially forcing me out. Would definitely NOT recommend!
Insurer: Embrace
By: Consumer
Claims are paid promptly and the process is user-friendly!
The website is easy to use, the claims process is straightforward, claims are paid promptly, and emails communicating the status of a claim are appreciated.
Insurer: MetLife
By: Therese Bessette
They take your payment and after two…
They take your payment and after two months, I have nothing to show from this company but letters. I pay my payments and except to be reimbursed
Insurer: Pets Best
By: Linda Flynn
Satisfied
Always receive my claims quickly with good explanation of payment
Insurer: MetLife
By: Jcm
Has been easy and helpful
Has been easy and helpful
Insurer: MetLife
By: customer
MetLife has been amazing to work with…
MetLife has been amazing to work with to protect my four legged friend Stella. We had another national company with our other job and the service wasn’t anything compared to MetLife. We are pleased with MetLife.
Insurer: MetLife
By: Christine