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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Great Customer Service
Great Customer Service. I had to call over the phone to update my address as that's not an option online. Janelle S. was friendly, patient, and communicated steps along the way in updating my address and getting me a new quote/policy that fit my needs. They also went out of their way to go through important updates since I was a previous customer and they have some new features that will make submitting claims a breeze. Already feeling more at ease!
Insurer: Fetch
By: Cristina Teeny Caputo
Thanks Trupanion for being there for Bella.
A++ for Trupanion I don't know what I would have done without the insurance they helped with. Thanks so very much.
Insurer: Trupanion Canada
By: Cameron
Monica was Great
Monica was Great! Super helpful, answered all my questions.
Insurer: Prudent Pet
By: Elizabeth
Fast Money & Great Customer Service
My puppy Nala has had multiple overnight animal hospital stays and Embrace made the claim process very simple and streamlined. The reimbursement checks arrived fast, and customer service is too notch!
Insurer: Embrace
By: Alex
ONE WORD:FRIENDSHIP!!
Informative, amazing customer service, and affordable! I searched for a long time for my first ever dog to which I finally got after months of waiting in January 2021! I knew the money I put into him, needed to be insured.. I had a friend who used trupanion and raved about them so I thought why not … gave them a call.. set up at 100% thinking might as well as a preventative measure.. NEVER would I have ever thought I would need them on my side as much as I have !!! Let me introduce my Golden retriever puppy .. hand selected for his beautiful color and personality … NO ONE told me that would come with a weak stomach daredevil with a keen taste for SOCK… So my relationship with trupanion began in the middle of the night… upon ingesting 2 socks at 8 weeks old. Needless to say after an X-ray, stomach meds and a visit bill that I was NOT ready for, got paid back at 100%.. I’ll never ever recommend being a pet owner without this insurance ! Rates are amazing !! Customer service is superb both phone and chat.. thank you for all you do!
Insurer: Trupanion
By: Crystal Patrick
Kat answered all my questions!
Kat helped me decide if I needed pet insurance by explaining in detail what each add on feature covered. I explained this was my fist time have pet insurance she explained the claims submission process. After our conversation I felt confident my pet’s needs were covered. Very polite and friendly
Insurer: AKC
By: Pamela G
It was easy to file a claim and it was…
It was easy to file a claim and it was processed quickly. Glad we had it to offset the emergency vet bill.
Insurer: Pumpkin
By: customer
I love the affordability of this pet…
I love the affordability of this pet insurance, however it takes about 45 days to get reimbursed on anything. Also I wish they would offer insurance for dogs that have a pre existing condition! It would honestly help with my anxiety so much! Even if they don’t cover the condition they could cover other stuff!
Insurer: Pets Best
By: Maranda Hanlin
Great company although I had to wait 55…
Great company although I had to wait 55 mins to speak to a representative. My claim was settled in one week!
Insurer: Pumpkin
By: Anne Roake
Met all my needs and covered what you…
Met all my needs and covered what you said you'd cover--thank you!
Insurer: Pumpkin
By: Zarina Elahi