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Highly Recommend
My oldest dog has 2 chronic conditions that both developed in 2016. PetPlan, now Fetch, has been there for us every step of the way, and without them, I don't believe Conner would be turning 13 in a little over a month because they make the level of care he's currently getting possible. Recently, the turn around time for claims from submission to payment has only been 2-3 days, which is incredible! I so appreciate that Fetch covers alternative care, which has been a gamechanger for Conner's severe arthritis. Even though premium payments do go up significantly as the dog ages, I still highly recommend Fetch for their excellent customer service, fantastic no-hassle coverage, and prompt reimbursement.
Insurer: Fetch
By: agilesetter
Just started insurance for our puppy.
Just started insurance for our puppy. Highly recommended by our vet Customer Service via phone was answered quickly. Rep answered ALL our questions. Follow up with all insurance details via email was immediate. Online account setup for 'Bear' was easy. Great 1st impression.
Insurer: Trupanion Canada
By: Doug Vanderby
great customer service and good coverage
great customer service and good coverage
Insurer: Fetch
By: Alaska McFadden
I have been with Fetch formally Petplan 7+ Years
I have been with Fetch formally Petplan for many years. Overall very happy with my choice of insurance companies. Glad they also went to one deductible vs that crazy deductible per condition. I have had 2 dogs with verty serious conditions and surgeries and have to say I am most grateful to have insurance. Fetch pays for items that other companies do not. I am quick to recommend them to others. Now...the new app when it works is great for submitting claims. I find that "bot" to be totally frustrating and have voiced that on several occasions. It is difficult sometimes to get to a live chat person and if I hang up next thing I get an email with a canned response. Why can't Fetch have a chat portal like all other companies that is user friendly-chewy, amazon, etc etc 2nd complaint/comment....claims take way too long in comparison to others. This has been an issue for a long time so it is not new. I would like to give a shout out to Georgia Somerick. She has helped me on several occasions. Her follow up is excellent and she understands what customer service is all about!
Insurer: Fetch
By: Jo Ann Budraitis
4 stars
4 stars: Great Jan 13, 2022 This is an update review for Petplan… This is an update review for Petplan NOW CALLED FETCH i do not know if this company was bought out, or they hired a new MGMT Team, or Finally got their act together. But I submitted a claim on 12/26/2021, and was paid 8 days later - lets wait and see if this was a fluke or not.
Insurer: Fetch
By: Margot Alexandropoulos
Great pet insurance
Great pet insurance! The quick turn around on reimbursement was beneficial to us. Thanks so much!
Insurer: Fetch
By: Mark Bradfield
This is a great company and well worth…
This is a great company and well worth the investment. My dog had to have surgery for a torn ACL. I sent the bill and the medical note. I had already met my deductible. They had paid the claim within a week with no questions asked. Super easy and policy very easy to understand.
Insurer: Fetch
By: Kelly Steidle
Happy with Fetch
Reimbursements are easy . And I got paid in less than 2 weeks. Also got surprised that the probiotics were reimbursed as I thought it would not qualify as reimbursable. They also update you on the progress of your reimbursements. However, I also got surprised that my deductible was computed after the co-pay. So for a 300$ Deductible , it went to $390 as I have a 30% share. But other than that… I am happy with my dealings with this pet insurance company.
Insurer: Fetch Canada
By: Anthony Santiago
Grateful for Fetch
My pup was diagnosed with Cushing’s Disease last March and Fetch has been a huge help. I’d only used it for a claim about 4 yrs ago and that went really well and this time has been just as good an experience. Filing the claims are so easy and the reimbursements come within a couple of days. This will be a lifelong treatment so I appreciate having Fetch.
Insurer: Fetch
By: Dorothy Catania
Better App!
The app is soooo much better than it was with Pet Plan, which was so frustrating. Quick payment. No complaints so far!
Insurer: Fetch
By: irene malfitano