209,963+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,963 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Quick response, processing and availability
Healthy Paws is the first insurance I’ve ever had for a dog. My new puppy became ill with intestinal problems at 9 months old. Filing the claims was easy, quick and response immediate. I was reimbursed for 80% of costs minus $250 deductible within 10 days. I sure wish I had this for my older dogs.
Insurer: Healthy Paws
By: Shari
Terrible Customer Service and Policies!
If I could give a 0 star review I would. I have paid over $1,600 in vet bills this year, and over $1,000 in pet insurance and have only received $145 from Pet's Best. When I called to talk to customer service I was put on hold for 35 mins then hung up on before getting customer service. I then called back, told them how I was hung up on and was put on hold for an addition 45 mins! Then waited 15 additional mins to talk to a manger. All of this and I was told to file appeals on each of my claims, not to mention the appeals form is NOT on their website so you have to wait on the phone to even get this form. It was the WORST experience I have EVER had! I do NOT recommend!
Insurer: Pets Best
By: Kasey Tipping-Nagy
Pets Best is really by far the best!
Pets Best is really by far the best! They have helped out so much with my unexpected veterinary costs. When accidents or illnesses happen, they make it easier to move forward with treatments.
Insurer: Pets Best
By: Jennifer Cash
Healthy Paws made my dog's major surgery financially stress-free
When I found out my dog would require a major surgery, I was nervous about the large price tag. Healthy Paws had my back in so many ways. Filing the claim was as easy as uploading my emailed documents, and the customer service team was with me every step of the way. They let me know when they started the claim, which was almost immediate. The claim was processed within a few days and came back with a clear explanation of all benefits. The refund was in my bank account the next day! Afterward they emailed me to make sure I didn't have any further questions, and the check on how my dog was feeling! I wish human insurance companies were this straightforward, compassionate, and reliable!
Insurer: Healthy Paws
By: Lauren Schall
Healthy Paws made my dog's major knee surgery a stress-free experience!
When I found out my dog would require a major surgery, I was nervous about the large price tag. Healthy Paws had my back in so many ways. Filing the claim was as easy as uploading my emailed documents, and the customer service team was with me every step of the way. They let me know when they started the claim, which was almost immediate. The claim was processed within a few days and came back with a clear explanation of all benefits. The refund was in my bank account the next day! Afterward they emailed me to make sure I didn't have any further questions, and the check on how my dog was feeling! I wish human insurance companies were this straightforward, compassionate, and reliable!
Insurer: Healthy Paws
By: Lauren
Best Insurance I've Used
My dog had a knee operation over 12 weeks ago. Thankfully Healthy Paws covered it because other companies didn't. He is now going to physical therapy and that is covered also.The claims could not be any easier to file with the Healthy Paws app. I get updates on the process..when it is received, processed and paid and it has been at lighting speed. Healthy Paws has made it so easy that all I need to do is focus on his recovery. Their customer service people are very kind and attentive. I'm very happy I chose this company 5 years ago when we got my pup!
Insurer: Healthy Paws
By: Denise
Bad business practice. Crazy high silence premium increase
This place is a scam. They jacked up their premium in an insane amount very quickly. I started in 2018 for $47 a month, 2019, 80 a month and 2020 for 130 a month. Not a single notice before they rate increase happens. There is a class action law suit currently going with them. Tons of complaint on reddit. Do your search and do not use this insurance!
Insurer: Healthy Paws
By: Chris Cheng
I sent a follow up to my recent claim…
I sent a follow up to my recent claim and still have not heard anything back. My claim was not based on inaccurate data and additionally, I had to wait more than 40 days.
Insurer: Pets Best
By: Christina Bennike
I enrolled my 8 week old puppy in…
I enrolled my 8 week old puppy in Healthy Paws after reading all of the great reviews. Best decision ever. The claims process is incredibly easy, the processing time incredibly fast, and the checks are also issued in about a week. I used VPI years ago and it was not nearly as easy or transparent a process- I couldn't recommend them highly enough. My pup has been diagnosed with allergies and even in the short time that we've had her, we have had to make a number of claims.
Insurer: Healthy Paws
By: Barbara B.
Great
Chet has had quite a few things happen in his little life. Heathy paws was wonderful with coverage. Blocked intestine that would have killed my puppy. Being on a fixed income pet ins. Has been a life saver.
Insurer: Healthy Paws
By: Yolanda