217,576+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,576 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Great Interaction
Easy to use. The private insurance industry should spend a day with your people. Easy to use claim filing, quick response friendly customer service
Insurer: Trupanion
By:
Phineas
Easy to upload and quickly paid. Glad i kept it
Insurer: Trupanion
By:
Good service!
ease of claim submission. Good benefits. Quick payment
Insurer: Trupanion
By:
Customer service was very friendly and helpful.
Customer service was very friendly and helpful. My account information is now fully up to date.
Insurer: Trupanion
By:
Love it would pay extra if you had these options available
Because of the great coverage I just wish you have the option 0 deductible and 100 percent reimbursed I would definitely pay the extra a month for it
Insurer: Trupanion
By:
2nd surgery in a year
Awesome. Didn’t have to worry about anything
Insurer: Trupanion
By:
Super smooth experience
Animal hospital submitted claim and I did not have to do anything. This was really nice, especially given the grief/distraction of having a very sick pet who needed emergency surgery. Not having to fight with an insurance company was really nice.
Insurer: Trupanion
By:
So glad I have insurance
Easy to file claims-thankful for coverage- quick reimbursement- thank you
Insurer: Trupanion
By: Debbie
Contradicting customer service
I felt like my file was just being passed around and no one actually wanted to help. I was told when I got the policy that I would be able to cancel the policy if I didn’t like my pre-existing conditions. They also told me I had to get an exam in the first 30 days, which I did. I didn’t get my policy underwriten because they were having trouble getting my records. So I called everywhere asked for records to be sent and then continued to confirm and call them. Every time I called they said they received the records and had to review them. Weeks later I would get an email saying they need the records that they confirmed they had already received when I spoke with them on the phone. This went on for months. I then requested if they are unable to help me id like my money back and cancel my policy since I was told if I didn’t like the underwriting I could get reimbursed and I couldn’t even get my file underwriten. Then they just up and canceled my policy. Said I can’t get my money back and this is still an ongoing and difficult issues with many emails and phone called. It’s been a complete waste of money and time and I feel like they just want to keep my money and get rid of me. Worst customer service and company I have ever dealt with.
Insurer: Pets Plus Us
By: Amanda