218,553+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 218,553 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Wouldn’t have a pet w/o having Trupanion
Excellent
Insurer: Trupanion
By:
I love TRUPANION I have been using them…
I love TRUPANION I have been using them for over 11 years when my oldest boy got kidney disease they were prompt and reimbursement and they even told me to go back to the vet and get all my receipts for when he was diagnosed with dry I had just been paying for the meds they reimbursed me for that after I met my deductible so now I have my other boy on there I highly recommend this company
Insurer: Trupanion
By: MICHELLE REAM
I never had to use the insurance for…
I never had to use the insurance for Willow until Yesterday and I couldn’t believe how fast Beth reacted. I had just called the insurance before I took Willow and before it was time to get Willow into the vets, all communication with the insurance & vets was all done and I was pre-approved. It was amazing how fast it all happened! I certainly recommend them 100%.
Insurer: Trupanion Canada
By: Joan Bellefontaine
Very satisfied and relieved clientclient
My experience was outstanding. My vet made a mistake and charged me full amount. Hannah to the rescue !!! She put me at ease and corrected my problem. Three days later $$$ were back in my account. Thank you for hiring such wonderful people to get us through trying times. ♡♡♡♡
Insurer: Trupanion
By: Barbara Greene
Will be looking for a different pet insurance company!
Called customer service to inquire why our policy went up 12% in one year. Our dog isn’t even old and yet we had a big price increase. Was on hold for 30 minutes and gave up. Can’t imagine if we would’ve had an emergency. Will be looking for some another company. Waste of time!!!!
Insurer: Pets Best
By: Hola Clasa
Caring for a pet with cancer
Pet Partners is truly the best pet insurer you can find. Our Cairn Puppy Mill Rescue girl was recently diagnosed with cancer and we have and will continue to incur significant expenses for her care. Pet Partners has been compassionate, transparent, highly responsive, and true to their word. Each claim was completed and reimbursed within a week of submission. Knowing they will be there to help us through this difficult time is an enormous comfort and will enable us to give her the best possible chance at survival. I've had policies with two other insurers in the past. In the few instances where I had to submit claims, they were always challenged or denied on the first attempt, required additional information, and took months to resolve. I felt their cumbersome procedures were intentionally designed so that claimants would give up and not pursue reimbursement.
Insurer: PetPartners
By: Keith
Terrible experience - Embrace goes to great lengths to delay and not pay claims
I have had Embrace insurance on three of my dogs for about a year and never had to make a claim. My dog scratched her eye while she was scratching her ear, and needed to go to the Vet. They did an eye stain, determined the scratch was minor, and prescribed some medicine to put on the eye for a week. In total the initial vet visit and follow-up was about $250. I filed a claim with Embrace and provided the required paperwork and invoice. My annual deductible is $200, so I figured a couple days to process it and I would get a check for $50 to cover the claim. Well it's been over a month now. Embrace provides ZERO communication on claims status. When I would call to check the claim, they state they need additional health history information from the Vet. Then nothing happens for another week until you call again. And then they say they need some other health history documentation from the vet. No one can explain how a simple minor scratched eye injury requires such extensive health history documentation, or what the documentation is needed for. It's not like a dog scratching itself is a pre-existing condition. In my opinion, Embrace is a SCAM. I would encourage you to skip the fake glowing reviews, and read the reviews from real people on here that have had to file a claim with Embrace.
Insurer: Embrace
By: Jon
Customer Service
I've always had great experiences with Trupanion. Their customer service is exemplary.
Insurer: Trupanion
By: Angela Bird
It may take awhile to get a customer…
It may take awhile to get a customer service person on the line, once you do they are very professional, know what they are talking about, very helpful, take all the time you need to make sure everything is clear. They really are the best!! I have learned something new with each person I've spoken to.
Insurer: Pets Best
By: j barn
Process was easy and simple
Process was easy and simple, but processing time was very long.
Insurer: Pets Best
By: Brennan Azevedo