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Answered all our questions quickly and clearly.
Answered all our questions quickly and clearly.
Insurer: Trupanion Canada
By:
Deja recommender service en francais tres bien
Deja recommender service en francais tres bien
Insurer: Trupanion Canada
By:
Great signup experience
Easy to sign up, agent was very clear, direct billing at vets office, choose your deductible
Insurer: Trupanion Canada
By:
Peace of mind.priceless!
Enrolment completed by ph. Agent was very helpful n answered all my questions. Explained coverage in detail.
Insurer: Trupanion Canada
By:
Everything is looked after quickly.
Everything is looked after quickly. My aging dog is treated carefully and your help allows me to always get an immediate treatment despite what the cost might be. I am very appreciative.
Insurer: Trupanion Canada
By:
Great product for a great price.
Great product for a great price. Friendly staff!!!
Insurer: Trupanion Canada
By:
10/10 Customer Service
I would just like to share the amazing experience I had today with Janelle Sorenson. She was not only super professional and honest but also kind and super-efficient. I'm currently in the process of switching my pet insurance and I'm confident that I'm doing a good choice.
Insurer: Fetch Canada
By: Maria Clara Motta
Terrible, unreliable, profits > ethics, sad, questionable tech architecture/design
Dishonest, zero-integrity, low ethical standard, profits > ethics, contradicts themselves, and quite frankly are not "fair" like they preach in their ABOUT section of website. To start I have learned that Trupanion never makes mistakes... if they do, it's the customer's fault. My vet initialized an offer certificate for me, and I received 0 emails from Trupanion concerning an offer code to sign up or anything about Trupanion. I spoke to support, who told me that Trupanion sends an email after they have an initialized request from the vet. Then I learned that they have never had a bug in Trupanion systems, and the email therefore had to be delivered successfully. Also, fun fact, I learned that they "do not store any trace of emails sent out with offer code or anything"; as a result, it had to be be delivered to me.. If needed, I would love to forward anyone/everyone the chat logs where this is stated. This is not a rant, this is an honest question: do you really not store emails that are sent out with offer activation codes? I feel like this is irresponsible and kind of dumb and I am curious, how do you know that an offer code is valid, is that stored, but the email is just assumed to have work? I think this is a major assumption if so.. Am I really the first person to not receive an offer code email, which support kindly told me was the case? It has basically always gone out, not even 1 failed send request ever? Please say this is false, and just look up the email if it was sent, and we can be proactive. I also looked and they currently have 14 job postings for "Senior Software Engineer". I hope that one of the 14 new-hires will address this issue, and potentially build out a temporarily storage of sent emails, but I also want to ask: why are you hiring more people if it's perfect, and has never errored out? The zero bug, reliable, no mistake Trupanion team also has "2021" as their copyright date when you sign into the website which is located on the lower left hand corner of each authenticated user page, but it's 2022.. They make no mistakes though. Please don't tell me to reach out to support. I was told when I asked these questions that I was being unproductive, and I was disconnected. Ask yourself this Trupanion.. Are you perfect, is there even the smallest chance that you might have a tiny bug in your email triggering/sending/offer activation structure, and that I, a paying customer, am not making this up? Financially, I literally save $0 from this. My companion has zero issues, I just want the situation to be handled ethically, and other people in the future to be treated with respect and not taken advantage of. Just curious, have you ever pressed "forgot password" and not receive the email until you pressed it again.. Does not happen all the time or frequently, but I bet it has happened minimum 1 time in your life. -- Edit: I just sent over my additional information through the TrustPilot link I was sent.
Insurer: Trupanion
By: John
I do have a dog with pre existing…
I do have a dog with pre existing conditions. And I fully understand that if he falls ill due to one of those conditions it wont be covered. For those of you who have been denied, please make sure your vet is reporting the incident correctly! For example, my dog had a cyst on the back of his neck prior to Trupanion, it was removed. Recently we discovered a ball (tumor like) under his jaw. it was sent in as a growth on the neck and denied. However after correcting that it wasnt on the neck, but rather under the jaw and a different case, they retracted and covered it. So please be sure to reach out to them. Their customer service is top notch!
Insurer: Trupanion
By: Willie Gleason-Lopez
Great company to work with
Great company to work with. Everyone that I have dealt with has been very friendly and helpful. I’m glad I found them when I did. I had no clue I’d have a very sick 3 y/o cat with high vet bills. To know I’ll be reimbursed in a timely manner helps ease anxieties. I would recommend this company to all my family and friends.
Insurer: ManyPets
By: Heather Mota