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A confusing let down, in the end they were not there when i needed them
After 15 years of paying premiums for my beautiful cat, during the most vulnerable time during terminal illness I became embossed in a months long back and forth maze of emails to try and get reimbursed for her treatment. While the customer service people were friendly, they came back time and time again with denials. For a single claim, each message was replied to by a different person each time. I had to present the situation to over and over again, making the whole process heart-breaking and confusing while I was already feeling so upset over my cat’s health. And it was all unnecessary, the basis of their denials was due to arbitrarily re-classifying the claim based on things I had not yet paid the deductible on. Due to their rigid procedures it was then up me to the present evidence and proof that it was incorrect, which added up to hours of time, frustration and stress. They would the apologize, do the appeal, and reclassify it in some other way that avoided payment- only for the process to begin again. When I appealed, they told me I should bring my dying elder cat, who at this point was no longer eating and preparing for her journey, on a stressful trip back to the vet for more extensive testing to prove that it was part of her chronic condition. Since having experienced this, I have connected with many others that had similar heartbreaking experiences. So, while on the surface this company seems friendly enough, I would not expect support from them. They are like a sugar coated razor blade. Instead, if I decide to have another pet in the future I will follow the suggestion that many vets now make (after seeing this process over and over again), I will put the amount I would pay on a deductible in a separate bank account to save up for unexpected vet bills. When you are self-insured you can avoid the disrespect and stress associated with dealing with a large company like Trupanion that firmly places profits over fair treatment and wellbeing.
Insurer: Trupanion Canada
By: M
Pets Best Working Hard for Me
Pets Best continues to process claims without lots of questions. Very satisfied customer with 2 policies.
Insurer: Pets Best
By: Frank Campana
Customer service was very professional…
Customer service was very professional and concerning when I told them what was happening with my 5 yr old cat. I just joined and noticed The insurance offers great benefits. I look forward to a long term relationship.
Insurer: ManyPets
By: Damaris m
Best insurance provider for your pet
I am the owner of a 15 year old female toy Pomeranian. Bella was diagnosed with collapsed trachea at the age of nine. At that point the vet told me that she was not going to have a good quality of life and I should think about putting her down. Of course I ran away from that vet and went to a different one.Between nine and 15 she has developed severe pulmonary hypertension along with collapsed trachea, arthritis and other small elements. No matter if I submit a bill for as little as $45.99 or $3400.00 trupanion addresses the invoice within hours. Not to mention payment is forthcoming within days of the invoice if it’s not hours of being submitted. Yes trupanion has raised my policy over the years as I other insurance companies, however a small price to pay for the knowing that I can provide the best care for my pet, loved one family member. Thank you Trupanion and your team.
Insurer: Trupanion
By: Gabriel
Quick, Easy & SO helpful!!!
I submitted my invoice from the vet - not sure if there was anything they can do. They reviewed the invoice and very quickly notified me of what they would cover and how much money I would be reimbursed. So awesome. And such a help! :)
Insurer: Trupanion Canada
By: Kristina
Very easy and fast to get the info I…
Very easy and fast to get the info I needed and get my baby covered!
Insurer: ManyPets
By: Amber
Great Service
The customer service person was easy to talk to and answered all my questions. She also waited for me to discuss a couple of concerns with my partner.
Insurer: Trupanion
By:
This claim took an unusually long time to process.
This claim took an unusually long time to process.
Insurer: Trupanion
By: