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Dan was excellent at explaining the policy. He was friendly and cheerful.
Dan was excellent at explaining the policy. He was friendly and cheerful.
Insurer: Trupanion Canada
By:
True excellence!
Friendly, knowledgeable, and patient customer service representative. I was hesitant purchasing insurance at first but now I am now able to feel at ease with my pet coverage. Many thanks!
Insurer: Trupanion Canada
By:
Good results so far however more medical procedures should be covered eg: neutral and spaying.
Good results so far however more medical procedures should be covered eg: neutral and spaying.
Insurer: Trupanion Canada
By:
Great experience.
Great experience. Always paid as per agreement. I had my dog for 13 years and never had any issues
Insurer: Trupanion Canada
By:
it was straight forward and easy to follow the steps
it was straight forward and easy to follow the steps
Insurer: Trupanion Canada
By:
Ìts all a great experience as I never have in the past!
Ìts all a great experience as I never have in the past!! I've been been very pleased with your services
Insurer: Trupanion Canada
By:
I got a quote quickly and the price was…
I got a quote quickly and the price was by far the best. The coverage begins only 15 days after buying the plan which is also a big improvement over my last policy!
Insurer: ManyPets
By: Stephanie
Excellent customer service and company
I have told several people about your company, it has put my mind completely at ease having this type of insurance. They have handled my claims immediately and professionally.
Insurer: Trupanion
By: Marie
Disappointed in service
Quite disappointed. I had a vet bill of $860.72 for a dental cleaning and a surgical procedure for removal of a growth/mass on my dogs chest. Best Pets split this one visit into two separate claims (claim 4486XXX for $396.13 and claim 4418XXX for $464.59). I was only refunded a total of $305.10 (186.77 + 118.33). The review of the records also took longer than it should. I received an apology email for the wait; however, the refund is not satisfactory. I understand that insurance is a business; however, as customers we pay for insurance to protect our pets during emergencies and surgery. I also have dental as a part of my policy. This refund is inadequate given how much I pay every month to insure my pet.
Insurer: Pets Best
By: Michelle L.
Excellent Service
Pet insurance is a new experience for us, but Pets Best has been easy to work with and very responsive. When I had a question about a particular claim, I called and the representative was both helpful and understanding. When we did have a major claim, I was a bit skeptical of what would happen - not having had experience with such a thing before, and assuming that the insurance would be as minimal as possible - the results of the claim, however, were as the coverage plan claimed they would be, the payment was quick and direct, and the service was excellent.
Insurer: Pets Best
By: David Hill