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Dan was excellent at explaining the policy. He was friendly and cheerful.
Dan was excellent at explaining the policy. He was friendly and cheerful.
Insurer: Trupanion Canada
By:
True excellence!
Friendly, knowledgeable, and patient customer service representative. I was hesitant purchasing insurance at first but now I am now able to feel at ease with my pet coverage. Many thanks!
Insurer: Trupanion Canada
By:
Good results so far however more medical procedures should be covered eg: neutral and spaying.
Good results so far however more medical procedures should be covered eg: neutral and spaying.
Insurer: Trupanion Canada
By:
Great experience.
Great experience. Always paid as per agreement. I had my dog for 13 years and never had any issues
Insurer: Trupanion Canada
By:
it was straight forward and easy to follow the steps
it was straight forward and easy to follow the steps
Insurer: Trupanion Canada
By:
Ìts all a great experience as I never have in the past!
Ìts all a great experience as I never have in the past!! I've been been very pleased with your services
Insurer: Trupanion Canada
By:
My 9 year old Shetland Sheepdog was very sick with cancer.
My 9 year old Shetland Sheepdog was very sick with cancer. Cancer in pets is becoming much more prevalent and very expensive to treat. I was very pleased with how quickly my claims were paid after sending in all my bills. I paid the hospitals as each procedure was billed, but this is not always necessary. Deciding to have pet insurance can sometime mean the difference of whether you can afford to get the best medical treatment for your sick pet. I know getting Trupanion insurance for my pet was the right decision.
Insurer: Trupanion Canada
By:
I got a quote quickly and the price was…
I got a quote quickly and the price was by far the best. The coverage begins only 15 days after buying the plan which is also a big improvement over my last policy!
Insurer: ManyPets
By: Stephanie
Excellent customer service and company
I have told several people about your company, it has put my mind completely at ease having this type of insurance. They have handled my claims immediately and professionally.
Insurer: Trupanion
By: Marie
Disappointed in service
Quite disappointed. I had a vet bill of $860.72 for a dental cleaning and a surgical procedure for removal of a growth/mass on my dogs chest. Best Pets split this one visit into two separate claims (claim 4486XXX for $396.13 and claim 4418XXX for $464.59). I was only refunded a total of $305.10 (186.77 + 118.33). The review of the records also took longer than it should. I received an apology email for the wait; however, the refund is not satisfactory. I understand that insurance is a business; however, as customers we pay for insurance to protect our pets during emergencies and surgery. I also have dental as a part of my policy. This refund is inadequate given how much I pay every month to insure my pet.
Insurer: Pets Best
By: Michelle L.