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Overall good
Overall I liked that you can easily submit claims online via the app and upload a photo of the documentation. I also like the 24/7 helpline included with the coverage. I would give it 5 stars if the claim processing time was faster.
Insurer: Pets Best
By: Dayana Velazquez
quick, straightforward, and FRIENDLY customer service
Working with Eileen on Josie's claims is such a breeze! The app makes it easy to collect document uploads. Straightforward claims like prescriptions were refunded instantly! Even the more involved claims went smoothly. Eileen emailed me at every step of the process. She asks questions about my dog's wellbeing, which makes us feel valued and cared for. Eileen resolved our claim in a much faster time frame than promised. Thanks Lemonade!
Insurer: Lemonade
By: Marisa
No Hassle Direct Deposit for Pet's Accidental Ingestion
Dog ingested a bunch of small plushy toys and string. Two got stuck and needed surgery on their stomach/intestine. Had the cheapest plan which was accident only insurance which covers accidental ingestion. Total bill came out to be $13K which Pet's Best covered $10K of it (policy yearly maximum) which they direct deposited to me with no hassle. Just had to upload the invoice and wait a month.
Insurer: Pets Best
By: Trent Kuzman
Can't say enough good things about Pets…
Can't say enough good things about Pets Best, I have 3 dogs covered with them at 90% coverage $1,000 deductible their premium is so reasonable! Recently one dog needed his 1st of 2 ACL surgeries they were quick to review, approve the claims and quick reimbursement after co-pay. Customer service is fantastic! Everyone that I've ever spoke to is so helpful, polite and friendly. Highly recommended!
Insurer: Pets Best
By: Bethany Levin
Five star company
I've had Pet Plan, now Fetch, for over ten years. I've always received great customer service from people who seem to really care about my dog! Unfortunately, we're now dealing with cancer treatment and I'm submitting claims once a week. Fetch's interface is super easy and their payment turnaround is very fast.
Insurer: Fetch
By: Jenny Gardenswartz
Personable and Human!
Monica was so helpful! I was browsing for pet insurance since I just got a kitten and it made all the difference to receive a call and discuss the policy and answer my questions. As a college student, I like that the plan is cost effective yet it still covers everything my kitten, Gina, needs!
Insurer: Prudent Pet
By: Kate C
Truly disappointed with the appeals…
Truly disappointed with the appeals division. My dogs issues are clearly related, yet even with my vet’s support and personnel letter my claims are still divided, forcing me to meet 2 $500 deductibles. Very disappointed.
Insurer: Fetch
By: Dolores Puccio
Customer service was excellent, processing was a little slow.
Over-all, excellent service and a true caring attitude.
Insurer: Trupanion
By: Angel
Got set up fine but sent in an invoice…
Got set up fine but sent in an invoice on the 8th and don't know if it was received any thing back that it was recived
Insurer: ManyPets
By: customer
One of the best things I have done.
This gives me the peace of mind that if something major would happen, I can handle the expense to take care of my dog. I love how quickly they handle the claims. My dog has developed an ear infection-allergy issue which makes me really glad I have Trupanion protection.
Insurer: Trupanion
By: Rose