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Pet parents across the U.S. and Canada have left over 209,784 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Great experience!!!
Transparency, clarity, responsiveness, and timely is what we value most at our fetch insurance. Thank you!
Insurer: Fetch
By: Larry
Thanks for the help
We were faced a few months ago with a medical emergency with our Golden Retriever Olive, she had a difficult diagnosis with lots of testing and a specialty hospital. We had lots of travel as we are remote, including ferries and hotels. A very stressful time for us and Olive, we are months along now in our recovery and she is doing well and they are starting to taper off her meds due to her doing well. This is such great news she is feeling so much better from the care she is receiving. Pet Plus has been with us the whole way giving peace of mind and helping pay our bills. As a company they have totally held up their end of the contract in full. I wouldn't hesitate to do business again.
They were true to their word of what…
They were true to their word of what they refunded to me according to to their agreement. Once all the paperwork was submitted they paid quickly
Insurer: Spot
By: DJ
The Fetch claims process was easy to…
The Fetch claims process was easy to navigate and submit paperwork. They provided email and text updates throughout the review process and I’ve already received payment for one of my two claims
Insurer: Fetch
By: Maria
Filling out the application was easy…
Filling out the application was easy and straight forward. I'm happy I was able to add another pet as well. I was hoping for a discount when you have more than one pet.
Insurer: Nationwide
By: Tanya Anderson
The best experience I've ever had
The best experience I've ever had. Super easy claim submission and pretty fast reimbursement. More of all, the customer service always rocks! A perfect pet insurance option!
Insurer: MetLife
By: customer
prior customer
prior customer , had been solid company to work with before
Insurer: Nationwide
By: helen duzy
Off to a bad start with MetLife Pet insurance.
Off to a bad start with your insurance. I have had other pet insurance for the last 20 years with other companies, and never have had the problems that I have encountered with MetLife. Every claim has been a series of vague emails regarding more information to process the claim. Sometimes the claims have been duplicated ( not due to me ). MetLife has requested information from my vet that they had already sent before. This has happened twice now. You need to be more clear on exactly what documentation you need, and quit inconveniencing veterinary hospitals and your clients with multiple unclear emails with no follow up that the correct information had been received. That being said, my claims have been covered eventually, but not without me having to contact customer service on most of them.
Insurer: MetLife
By: Denise Tate
Long wait
I filed my claim back on October 10th and heard nothing for 2 weeks. I called customer service being that this was my first time filing to ask how long it normally takes. I was told 10-25 days, 25 being if they need more information. At the end of October I called again as 25 days was coming up. I was told they had reached out to my vet as they needed the medical records. The vet sent them on November 3rd. I waited another week and called back. I was told they never got them. I ended up getting them from the vet and uploaded them. Since October 10th we had been back 2 more times for the same issue and as of today November 21st my first claim has not even been processed. I had to cancel my last appointment because of this. I’m hoping things get better and holding out until they can figure out all their “technical issues” but they had the best reviews which is why I chose them and right now I am fully disappointed and feel this is a scam.
Insurer: Pets Best
By: Denielle
My claim was easy to submit and payment…
My claim was easy to submit and payment was received in a timely manner.
Insurer: MetLife
By: Danielle Susskind Cook