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Delays in Processing and Paying Claims
I have a sick cat and have to take him to the vet on multiple occasions. All of the past five claims I filed were delayed in processing, beyond the timeframe Petsbest promised. On top of that, all of the payments were 2-5 days later than the dates Petsbest promised payment. This was not due to the post office as they were direct deposits in my bank account. Let me clarify, over the past five years the claims processing times have gone from 5-9 days to 21-25 days and for every claim I submitted over the past year, I received an email saying there was a delay in processing my claim and it took an extra 5 days on average to receive payment. This is not a bank processing issue, but a Pet's Best processing issue!
Insurer: Pets Best
By: Dave
Stay away from Trupanion Insurance - They don't care.
Trupanion states that they cover "90% of all unexpected injuries and illnesses" including hereditary and congenital conditions, but this is false advertising. We rescued a puppy with a congenital condition and did not know the extent of her disease before adopting her. Trupanion has refused to cover any related expenses since this congenital condition is a "preexisting condition" and has left us paying thousands for her most recent hospitalization. We are deeply disappointed with how deceiving this insurance company is and how they do not actually care to help out in a time of need.
Insurer: Trupanion
By: Irate Pet Owner
A decade of trust.…
I have insured my dogs with Pets Best for at least 10 years. In my experience they are always prompt, caring,and available. I cannot speak highly enough of them.
Insurer: Pets Best
By: mhalsall
So far so good the woman on the phone…
So far so good the woman on the phone spoke clear English. Answered all my questions.
Insurer: Prudent Pet
By: Mark Daniels
Many Pet’s has the Best Pet Policy..
Many Pet’s has the Best full coverage Pet Policy for those who want to be assured their animal will be protected with only the Best Veterinarian Medical Services in the event of sickness or even an unexpected accident!
Insurer: ManyPets
By: Arden Ellis
I’ve been using PetsBest for the past…
I’ve been using PetsBest for the past year & they're true to their insurance policies. I love the fact that the return process is fairly quickly. I will continue to use them for my dog and any other future dogs if I buy one in the future.
Insurer: Pets Best
By: Raychelle
they wont pay big claims
used them for small things no problem getting reimbursed but now my older horse had bills up to 5000.00 and now matter what paper work my vet sends them iys never good enough and then i was told if they request paper work for 3rd time they cancell your claim now i know why they will not except any info.my vetbsends them for this claim
Insurer: ASPCA
By: Rick Miller
Fetch is the BEST!
Fetch, formerly PetPlan Insurance, is a life-saver. When my dog became ill, I went to multiple vets, ER's & specialists, trying to get a diagnosis. Fetch was terrific - settling claims within days of them being filed, with very little effort on my part. All I had to do was file the claim and attach the invoices and within days, I knew what services were covered, what wasn't and how much I would be reimbursed. And with 24 hours of Fetch's approval, the money was in my checking account. I cannot recommend Fetch enough! Easy to work with, fair in their claims policy and friendly & sympathetic, if you need to contact them.
Insurer: Fetch
By: Cynthia Catts
Process was quick and simple.
Process was quick and simple.
Insurer: Trupanion
By: Teri Lamour
Prompt reimbursement for claim
I submitted my claim for my dog's incontinence medication which in my plan is covered to 80%. Once I submitted it, the reply comes back that it can take 10 days or so to process, but I got my reimbursement in 2 days. I have been very happy with them thus far.
Insurer: Fetch
By: Duke Crawford