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Improvement suggestion for pet owner vet changes/transfers.
Excellent customer service which was needed because the "Support" section does NOT have the process written as to when the dog owner may have taken over the care of the animal in another state and would be using a different veterinary that the owner would be required to send Trupanion the previous vet visit summary data for a complete medical history for the policy to be valid.
Insurer: Trupanion
By:
Katie was informative
Katie was informative
Insurer: Trupanion
By:
Met my expectations by answering questions appropriately.
Met my expectations by answering questions appropriately.
Insurer: Trupanion
By:
My dog Emmett has relied on Trupanion for 10 years now to help us take good care of him through 4 surgeries many health items & all his prescriptions.
My dog Emmett has relied on Trupanion for 10 years now to help us take good care of him through 4 surgeries, many health items & all his prescriptions. No hassles, prompt payments & friendly service.
Insurer: Trupanion
By:
Primarily because of the fact that I am a senior citizen and there is an assumption that online automated services suffice for everyone.
Primarily because of the fact that I am a senior citizen, and there is an assumption that online automated services suffice for everyone. Some of us do prefer more personable contacts and interactions, for inquiries and clarification. Personal connections via phone or FaceTime or zoom makes a huge statement on sensitivity and caring.
Insurer: Trupanion
By:
quick and easy to file a claim
quick and easy to file a claim
Insurer: Trupanion
By:
Teddy signs up
Montana was extremely helpful and knowledgeable
Insurer: Trupanion
By:
The claims experience was very easy and fair.
The claims experience was very easy and fair. Thank you!
Insurer: Trupanion
By: