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Great insurance and caring staff to help you with your claims
The staff of Trupanion has been great to work with in resolving claims and the insurance has been a godsend for our adopted Jack Russell Terrier mix that we rescued almost 3 years ago. Cassie has had more issues that the 3 pure bred dogs we have had, although they had their own medical issues. Not knowing the background of a rescued dog however, makes it doubly important that you have insurance to take care of treatments for conditions that were neglected by her previous owners or accidental conditions or disease occurrences that are always unforseen. We are extremely happy with the resolution of all of our invoices in a fair manner and this has allowed us to continue to seek treatment for Cassie that we might not have been able to continue without the coverage provided by Trupanion. We would highly recommend that especially people who adopt rescue dogs, have insurance to cover their health needs because their health histories are typically unknown.
Insurer: Trupanion
By: Pat
First time purchasing pet insurance
First time purchasing pet insurance so have not idea what to expect. I was pleasantly surprised when our pup needed surgery before he was a year old. Their approval and claims process is timely and claims are paid much quicker than i had anticipated.
Insurer: Trupanion Canada
By: Tracy
Awesome Customer Service
I haven't had to use the coverage yet... thankfully... but the customer service has been fabulous and they really make you feel like they are friends that are trying to help you do the best for your pet. Thanks, Vanessa!
Insurer: Trupanion
By: Maureen Santucci
Easy Peasy
Great price and easy to submit claims.
Insurer: Lemonade
By: Tracy
Excellent job Trupanion, thank you for being so attentive.
We have paid thousands of dollars in the past for pet medical bills so it was a welcome change to have a large portion of the expenses covered. It was so easy to submit the invoices for the claims, and they were all finalized in a very short time. The Trupanion Team are a very thoughtful and caring crew.
Insurer: Trupanion Canada
By: Richard
Quick, thoughtful, thorough care!
I have found the deductible and cost to be fair and attainable. I love working with the kind member service reps, and also feel that the app chatbot is easy to use and efficient. All around a great product and service.
Insurer: Lemonade
By: Grace
Pet Policy
I’ve not used the policy yet. It seems to have covered everything. I looked at several policies before I made a decision on this one.
Insurer: Prudent Pet
By: LA Baby
Always very courteous staff and helpful
Always very courteous staff and helpful
Insurer: ASPCA
By: Michelle Phillips
The BEST company I've ever dealt with, period!
The best part of dealing with Trupanion is that every single person I have EVER spoken with is so knowledgeable that I feel like I'm talking to the top dog supervisor of the company every time. Everyone is so nice. No company compares to the customer service of Trupanion. I uploaded a claim for reimbursement on Feb 23rd and it was in my bank account on the 25th of Feb. Amazing!!! I can't say enough great things about this company. I also love the fact that I can call 24/7, 365 days a year.
Insurer: Trupanion
By: Jodi