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Appeal Review
Our appeal was resolved quickly and professionally.
Insurer: Embrace
By: Linda
Aggravating stuff
I was denied a valid claim because I had prepaid for shots for my dog, for a medication that can only be injected by a vet. I had to make calls, chat, etc, to get the message across, and I am still waiting for approval. I am happy in general but this fact about looking at the slightest detail to deny a claim and not pay it is really aggravating. And the would not call you and ask, like in this case when it was obvious the dog was getting the shots at a vet's
Insurer: Pets Best
By: Marcela
Great System - Simple and Quick to Use
Your on-line submission system is great -- simple and straight-forward to use in quickly submitting invoice claims.
Insurer: Embrace
By: Ronald
Very smooth process
Very smooth process. Affordable for first time pet owners.
Insurer: ManyPets
By: Jazz N.
Paid for emergency spinal surgery
I have been so impressed by how Healthy Paws has come through for us over the years but especially recently. My 3 1/2 year-old dog Jack has had a couple of minor incidents over the years and they were always quick to process his claims and send a check in the mail, but they recently came through for us in a major way when he was suddenly diagnosed with Intervertebral Disc Disease and had to have major emergency spinal surgery and a hospital stay with a dog neurologist. Others discouraged me from going to a specialist because of the high cost of the diagnostic MRI and surgery but my dog was in incredible pain and suddenly lost control of his back legs and clearly needed emergency care. The total bill came out to be about $14,500 and Healthy Paws covered just shy of $11,000, so I only ended up paying about $3,500 myself. Jack is now happily recovering really well and expected to be able to run and play like he used to. The plan has already more than paid for itself, and the health and comfort of my most cherished companion is priceless. I was also touched that they wrote me a kind note after processing my claim to see how Jack was doing. So happy!
Insurer: Healthy Paws
By: Rochelle Ford
Trupanion has been wonderful to work with.
Trupanion has been wonderful to work with. Everyone was so kind and helpful. Unfortunately, our dog passed, but we will be using Trupanion in the future. We have already referred people as well and highly recommend.
Insurer: Trupanion
By:
Trupanion is always excellent and very speedy with claims payment
Trupanion is always excellent and very speedy with claims payment
Insurer: Trupanion
By:
Trupanion is always very prompt and the claims process is super easy!
Trupanion is always very prompt and the claims process is super easy! I would, and have, recommended Trupanion to many fellow pet owners.
Insurer: Trupanion
By: