Price Satisfaction
Discover whether pet owners feel they’re getting good value from their pet insurance plans. These reviews focus on pricing transparency, affordability, and overall satisfaction with plan costs.
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they are officially bad
This company will probably not be the one that you are looking for. I have had the insurance for my dog since 2016. They have raised the rate three times and changed the policy detail regarding deductible and refused my claim ( hematoma and prescription for the yeast was not associated, but they keep saying that it is relevant). I have felt okay even if they have done those, but today I am very disappointed and regretful that I have spent 1,500 dollars for the past two years. I have recently moved out of the States. Trupanion insurance has no coverage in this country. I have left a message in order to cancel on the day that I have arrived, but nothing happened and I was charged my monthly bill. I've waited for a week, but nothing changes. So, I have made an international call to cancel and ask for the full refund because I have left a message. However, they kept asking me to provide the evidence for the full refund. Since my policy resets every third of the month, the prorated refund may be $53 and the full refund is $69. Seriously? The call costs me $15 for 15min. Why should I prepare for the evidence for the message? If the company do not have any tool to sort out the message that customers may leave via the website, it is useless and meaningless. you guys are wasting my time and money.
Insurer: Trupanion
By: joe
Doesn't cover wellness
I didn't realize that trupanion doesn't cover wellness exams so my bill was larger than I expected. However, because my cat has a heart problem, I'm staying with trupanion because I know it will be worthwhile down the line. Now, I know I need to save up throughout the year for her annual wellness exam.
Insurer: Trupanion
By: Anastasia
Customer service was so nice
My husband just died & the bank cancelled my Mastercard number before I had time to close off my accounts. When called Customer Service was so nice & asked me if I needed more time. That was better then the BMO bank that gave me no warning!! But still feel I am paying too much for the insurance.
Insurer: Trupanion
By: Sharon
Process was super easy to submit a claim.
My doggo injured himself running up some stairs. There was no swelling, he's a large dog, and we were watching a small lump on the back of his ear, so we x-rayed his back legs for any signs of bone cancer and removed the lump for biopsy. Luckily, all clear, and learned that even for his size, age and activity level he is still completely arthritis-free! The cost, however, was quite scary, and this is the first time I've submitted for a claim with Pets Best. The process was super easy, and it turns out my peace of mind was mostly covered aside from my deductible and a small co-pay. Makes me feel a lot better about preventative care/upkeep kind of visits to the vet! Thank you for making everything so easy!
Insurer: Pets Best
By: Eliza
Health insurance on a senior d…
Health insurance on a senior dog is expensive, even with a high deductible and co-pay, so I am delighted to trim my vet bill down a bit on this occasion - locating and removing a foxtail.
Insurer: Pets Best
By: Susan
Claims process is easy.
Claims process is easy. We have had Pets best for 2 dogs for 12 years now. Premiums are high compared to other pet insurances. Friendly and helpful staff.
Insurer: Pets Best
By: Nalin
doesn't cover wellness exam
I didn't realize that trupanion doesn't cover wellness exams so my bill was larger than I expected. However, because my cat has a heart problem, I'm staying with trupanion because I know it will be worthwhile down the line. Now, I know I need to save up throughout the year for her annual wellness exam.
Insurer: Trupanion
By: Anastasia
I received an approval
I received an approval for a pacemaker implant procedure for my dog on 9/7. My out of pocket was listed as $591.40. Today, 9/10,I get another approval for the same procedure listing my out of pocket as $794.80. Trupanion excluded the recheck basic exam which I understand. Trupanion has also excluded post-op doctor supervision..that s not an exam...It's monitoring after a surgical procedure!
Insurer: Trupanion
By: Julia
Very good value
Very good value when I need it for my babies. Paid for more than I expected they would, process was easy, paid the vet my portion and Trupanion took care of the rest with no problems.
Insurer: Trupanion
By: Sierra
It's financially hard
It's financially hard enough to go through what we have just went through with Mia.. Just knowing if she would ever need the back surgery is a relief that it will be covered
Insurer: Trupanion Canada
By: Amanda