Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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Quick response times.
There was a delay of several months with our VET getting the claims filed. Once Pets Best received them they were processed immediately. I received the approved amounts within 1 1/2 weeks. Thank you
Insurer: Pets Best
By: Susan
Claim processing is easy.
I've processed many claims though Pets Best. Every time, the process is easy and funds are deposited in a timely manner.
Insurer: Pets Best
By: Lindsey
Easy claims processes.
I'm a licensed insurance agent for a major company and let me tell you, filing a claim with Pets Best was one of the easiest processes I ever dealt with. I had the approval and payment sent out within week. Really impressed, keep up the great work.
Insurer: Pets Best
By: Arsen
Claims and payments are easy.
As always claims and payments were very easy and efficient.
Insurer: Pets Best
By: Patti
Quick claim approval
Great service, quick claim approvals and payment.
Insurer: Trupanion
By: Steven
quick processing and no hassle processing of claim
Processing was so easy and claim was processed and reimbursed quickly and without issue. The coverage is great and gives me great peace of mind knowing my sweet pup is covered.
Insurer: Nationwide
By: James
I have been very satisfied with Trupanion.
Any time I had questions they were answered to my satisfaction by polite agents. Payment on a claim is made in a timely manner and deposited directly to my bank account.
Insurer: Trupanion Canada
By: Roberta
So far so good
I have to pay at least 3 months of premiums before I can be advised if my 5 pets pass the “ paw print” for approval. That’s $1000.00 out of my pocket before I’m told anything. Had my first insurance claim with Trupanion and everything had to be appealed. Still waiting in appeals. Spent hours on the phone with vet office and Trupanion. Very time consuming. Not the easy peasy process that I was advised it would be. I’ve asked for the paw print to be expedited. I don’t feel comfortable that I’m paying money and not sure what the coverage is or if there is any coverage. I called to have 1 pet insured and ended up with having all 5 pets insured after talking with the representative. I’m glad I got all 5 pets insured as we’ve had no health issues. I just hope I get a confirmed insurance policy sooner than later.
Insurer: Trupanion Canada
By: Micheline
Always excellent
Always excellent at paying claim quickly
Insurer: Trupanion
By: Pam
Claims Made Easy
This is my first experience with pet insurance and I couldn't be more satisfied. My auto insurance/banking company recommended Embrace and the entire process, from the moment I decided to get a policy until I filed my first claim, was extremely easy. I went on their website, but had several questions and felt more comfortable speaking with a person so I called the number and actually spoke to a person. They were friendly, knowledgable and extremely helpful. They walked me through choosing a policy that best fit my needs. It was refreshing to call an insurance company and actually get to speak to a person instead of navigating my way through a labyrinth of automated prompts. At the time that I'm writing this review my German Shepherd/Mastiff puppy is just shy of 9 months old. She has great coverage, which almost rivals my own healthcare. I opted to add the Wellness Plan, reimburses policy holders for vaccinations, medications and much more. It's extremely comforting to know that my dog has such great coverage not just for everyday/preventative issues, but in the event of an accident as well. The claims process is so simple. Just bring a claim form with you to your vet, have them fill it out, and email, fax, or mail the claim form and a copy of the itemized invoice and you will have a fast response and reimbursement usually within days. I cannot stress how easy Embrace makes everything from start to finish. I highly recommend Embrace Pet Insurance to anyone with a pet, whether you have a new puppy/kitten, an elderly rescue, or other type of animal if coverage is available. It's nice to have the peace of mind knowing that you're pet will be taken care of.
Insurer: Embrace
By: Ryan