Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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This company is how all insurance companies should be run
A great company. Sign up was easy. Their mobile app was easy to use, especially for submitting claims. Most importantly all claims were processed and reimbursed promptly and hassle free. I wish all insurance companies are as efficient and fair. Highly recommend for all pet parents. You will not regret it.
Insurer: Healthy Paws
By: Maggie
Better Than Pricey Human Insurance
I signed up with Healthy Paws just one month after adopting my dog, Lilly, in 2012. We have remained customers ever since. Healthy Paws has been there for emergencies and prolonged illnesses - and every step of the way they have been nothing but supportive and efficient. Submitting claims is simple and payment arrives within 2 weeks (usually less than one week). The few times I've called with questions, the customer care team not only answers knowledgeably but they also take the time to share genuine concern about Lilly's recovery process. The added pet owner signature for each customer care rep sharing his/her special pet is an added bonus. If only my health insurance could be as great as Lilly's!
Insurer: Healthy Paws
By: Erin
The reimbursement was quick and easy to apply for and the money came in a reasonable period of time.
The reimbursement was quick and easy to apply for and the money came in a reasonable period of time.
Insurer: Nationwide
By: Chris
Reliable insurance
The return process takes too long to approve or recieve my reimbursement
Insurer: Nationwide
By: Syndy
Great submission and reimbursement process
Ease of claim submission and reimbursement
Insurer: Trupanion
By: Susan
It was very easy to file.
It was very easy to file our claim. Notifications we're timely and easy to understand. We received our payment through direct deposit very quickly. Thank you!
Insurer: Pets Best
By: Marci
Everything is simple
Everything is simple and easy to do. TrupanionExpress is awesome.
Insurer: Trupanion
By: Amy
Its super easy
Its super easy to make a claim and its handled very quickly. I get a response email giving Trupanion the details and takes less then a week to get money back.
Insurer: Trupanion
By: Joe
Little effort to submit claim
Loved that it took very little effort on my part to submit the claim AND Trupanion was amazingly fast in processing it and sending reimbursement. Wish every company did business like this!
Insurer: Trupanion
By: Karen
Vet visit
Payment from pictures of my claims using app was extremely easy, quick & payment came without any follow-up or questions by Nationwide Pet Ins
Insurer: Nationwide
By: Leanor